Vice President of Product Management - SaaS/Healthcare

Sycle

8d•Hybrid

About The Position

Sycle is a market-leading global SaaS company with the mission of facilitating the delivery of better hearing to the world. Founded in 2001, we have grown to be the leading practice management solution for audiology (hearing care) providers, with more than 65% market share. The Sycle practice management solution frees up valuable time so our customers can grow their businesses through delivering high quality patient care and exceptional services that delight their customers. Small hearing care practices and some of the largest retailers utilize our software in 13 countries worldwide. The Sycle team is 120 strong. We are headquartered in Lone Tree, Colorado with a large remote workforce spread across the US and Canada. We are always on the lookout for exceptional talent to help us build and deliver market-leading tools that make a difference for our customers. Check out our job listings and apply! This role owns the end-to-end product vision, strategy, and execution, ensuring Sycle delivers a differentiated, scalable, and market-leading solution that drives customer value, multi-million dollar revenue growth, and long-term competitive advantage. The VP of Product Management will lead Sycle through a critical phase of growth and transformation, including: * Scaling the product organisation, processes, and capabilities to support a ~120-person company entering its next stage of growth * Building and developing a high-performing, geographically distributed Product Management and UX organisation * Driving innovation in practice management and EHR-adjacent capabilities * Leading the integration of GenAI and emerging technologies into both product experience and product development workflows This leader will serve as a key member of the senior leadership team, partnering closely with the President and executive team while effectively leading teams and stakeholders across multiple locations and time zones.

Requirements

15+ years of experience in product management within SaaS environments
10+ years leading and scaling product teams in health tech or digital health
Strong experience with practice management, EHR, or healthcare workflow software
Proven track record of delivering customer-centric, scalable SaaS products
Experience operating in growth-stage companies
Demonstrated experience leading distributed teams across multiple geographies
Proven ability to build and scale product organisations, including developing senior leaders
Strong executive presence with experience influencing senior stakeholders
Ability to balance strategic thinking with hands-on execution
Experience driving cross-functional alignment in complex environments
Deep understanding of the US healthcare ecosystem, including reimbursement and provider workflows
Familiarity with Canadian healthcare systems is a plus
Experience integrating with EHR systems across small clinics and large hospital environments
Strong understanding of interoperability standards (APIs, HL7, FHIR)
Deep expertise in AI/GenAI applications across SaaS and healthcare ecosystems, specifically concerning Agentic workflows and the strategic vision of how autonomous agents transform the product experience and modern management disciplines
Customer-first mindset with strong product intuition
Exceptional analytical and strategic thinking skills
Excellent communication and storytelling abilities
Comfort operating in ambiguity and driving clarity
High ownership and accountability
Demonstrated success driving multi-million dollar revenue growth through product strategy, innovation, and execution
Proven ability to link product investments to measurable business outcomes (ARR growth, NRR, expansion revenue)
Experience leading product-led growth or revenue expansion initiatives in SaaS environments
Strong commercial acumen, with the ability to align product decisions to revenue, margin, and long-term value creation

Nice To Haves

Familiarity with Canadian healthcare systems

Responsibilities

Develop deep expertise in the hearing healthcare ecosystem, including private practice workflows, EHR/practice management systems, and regulatory environments in the US (and ideally Canada)
Monitor competitor platforms, emerging health tech trends, and AI-driven innovation shaping the industry
Analyse reimbursement models, clinic economics, and operational workflows to identify product opportunities
Engage directly with customers, partners, and industry leaders to inform product direction
Translate market, regulatory, and technology trends into actionable product strategy
Define and maintain a cohesive, multi-year product vision and roadmap for Sycle’s platform
Ensure prioritisation balances customer impact, revenue growth, scalability, and technical sustainability
Establish clear product value propositions across customer segments
Lead investment decisions across core platform, integrations, data capabilities, and AI-enabled features
Drive alignment across the organisation through effective governance and decision-making frameworks
Partner with Sales and Marketing to define product-led growth strategies and scalable go-to-market models
Develop pricing, packaging, and monetisation strategies aligned with SaaS best practices
Ensure strong product positioning, messaging, and customer value articulation
Build repeatable product launch processes, including beta programs and rollout strategies
Enable customer-facing teams to drive adoption, retention, and expansion
Own product performance across key metrics: adoption, engagement, retention, revenue contribution, and customer satisfaction
Establish data-driven decision-making practices and continuous feedback loops
Drive lifecycle strategies that maximise customer lifetime value and platform stickiness
Identify opportunities for platform expansion and ecosystem development
Provide regular updates to executive leadership on product performance and growth
Partner closely with Engineering to ensure high-quality, scalable, and timely delivery
Collaborate with Customer Experience to incorporate user feedback into product improvements
Align with Compliance and Regulatory stakeholders on healthcare requirements
Resolve cross-functional trade-offs with clear accountability
Ensure strong communication and alignment across all departments
Build, lead, and scale a high-performing, geographically distributed Product Management and UX organisation
Establish strong operating rhythms and governance across multiple locations and time zones
Hire, develop, and retain top talent, with a strong focus on coaching and mentorship
Implement best-practice product disciplines: Outcome-driven roadmapping, Customer-centric discovery, Agile and iterative delivery, Data-informed prioritisation
Foster a culture of accountability, collaboration, and continuous improvement
Lead Sycle’s approach to integrating Generative AI into the product experience and internal product development processes
Identify opportunities where AI can create meaningful customer and business value
Ensure responsible AI practices aligned with healthcare regulations
Position Sycle as an innovator in the practice management and digital health ecosystem