Vice President of Operations

h betti industries•Bensenville, IL

46d•Onsite

About The Position

H. Betti Industries is seeking a highly experienced and results-oriented Vice President of Operations to lead and optimize a complex, multi-site operational environment supporting five distinct business units. Distribution of location-based amusement and gaming equipment requires sophisticated coordination across warehousing, logistics, on site installation, in-house refurbishment and technical service teams. This role is responsible for driving operational excellence, scalability, and consistency across a network of warehouses, technical teams, and branch locations. The VP of Operations will be a hands-on leader, serve as a key member of the Leadership Team, contributing to overall company strategy while bringing structure, accountability, and data-driven decision-making to all aspects of operations, including the adoption and optimization of systems and processes.

Requirements

10–15+ years of progressive operations leadership experience, including multi-site responsibility preferably within a highly regulated industry.
Proven success managing warehouse operations, logistics, and field service teams.
Experience operating within or quickly learning WMS and ERP systems.
Strong leadership skills with the ability to manage diverse teams. (warehouse, technical, logistics)
Willingness and ability to travel frequently to U.S. branch locations.

Responsibilities

Oversee operations across all warehouse locations, ensuring alignment, efficiency, and standardized processes.
Travel regularly to branch locations to assess performance, reinforce standards, and drive continuous improvement.
Lead end-to-end operations including coordination of delivery, installation, and setup of games, oversight of refurbishment and technical preparation of equipment, management of warehouse inventory and distribution supporting field operations.
Ensure high service levels, responsiveness, and customer satisfaction.
Oversee all warehouse teams, ensuring efficiency, accuracy, and safety in receiving, storage, and fulfillment.
Manage an internal transportation function coordinating with third-party logistic (3PL) provider.
Optimize routing, delivery timelines, and cost structure across all logistics operations.
Lead technical teams responsible for refurbishment, repair, and preparation of equipment.
Oversee ongoing technical service and after-hours support for customers.
Ensure proper staffing models, escalation protocols, and service-level performance standards.
Quickly develop working expertise in the warehouse Inventory Management System and IBM AS/400 ERP platform to ensure effective operational oversight.
Drive adoption, standardization, and optimization of system usage across all warehouse and operational functions to multiple newly developed process portals.
Leverage system capabilities to enhance KPI tracking, forecasting, and decision-making.
Identify opportunities for automation and process changes to improve efficiency and scalability.
Establish and monitor KPIs across warehousing, logistics, service, and technical functions.
Drive continuous improvement initiatives focused on automation, cost reduction and customer service levels.
Implement standardized operating procedures and accountability frameworks across all locations.
Build, mentor, and lead high-performing teams across warehouse, logistics, and technical functions.
Establish clear reporting structures and performance expectations.
Foster a culture of accountability, urgency, and operational excellence.
Perform additional duties as assigned.