Vice President of Operations

Sage Hospitality•Denver, CO

12d•$200,000 - $250,000•Hybrid

About The Position

Sage Hospitality Group is seeking a Vice President of Operations to strategically oversee the overall drive and operations of their properties. This role is responsible for results, as well as the development and execution of strategies that will support, strengthen, and grow Hotel Operations. The position involves driving service excellence, developing and executing plans to improve performance, and collaborating with various VPs (Finance, Sales, Marketing, Revenue Management, People & Culture) to assess and drive overall performance while maintaining positive owner relationships. The Vice President will directly oversee Hotel General Managers and indirectly supervise property-level Executive Committee members to meet and exceed strategic goals, with oversight of at least 5 to 10 properties, potentially increasing.

Requirements

Bachelors or master’s degree in hospitality management or Business Administration preferred
10 + years of leadership experience with lifestyle, luxury, and branded hotel operations.
Previous experience as a General Manager or Regional/Corporate leader overseeing multiple properties.
Deep knowledge of our portfolio or other high-end hospitality brands.
Strong financial acumen with P&L management, budgeting, and forecasting expertise.
Proven ability to drive guest satisfaction and operational excellence.
Exceptional leadership, communication, and stakeholder management skills.
Advanced knowledge and skill of hotel operations, leadership, and corporate environment.
Ability to execute corporate, owner, and brand initiatives.
Ability to influence all levels of the organization with their presence and business acumen.
Proven ability in building strong teams and developing direct reports and others.
Provide current, direct, complete and actionable positive and corrective feedback to others.
Faces up to people problems on any person or situation.
Ability to be counted on to exceed goals successfully and pushes self and others for results.
Excellent oral, written, presentation and public speaking skills; ability to identify message points and messaging opportunities.
Proactive, independent, forward-thinking, trustworthy, and hands-on operations executive.
A dynamic team player who is a quick study and can think creatively, manage innovation, and effectively challenge existing practices.
Able to skillfully shift between strategy and tactics and provide strong leadership to the organization.
Ability to read situations quickly and settle disputes equitably stepping up to conflict as opportunity.
Strong organizational and project management skills.
Ability to effectively cope with change and shift gears comfortably.
Can decide and act without having all the information or the total picture.
Demonstrated leadership skills including creating constructive development plans with a strong ability to hold direct reports accountable for results in sales, marketing, financial results and operational skill.
Excellent communication skills with owners, associates and guests; approachable, motivational, and a positive personality.
Ability to multi-task, follow through and re-prioritize well to meet deadlines.
Ability to travel on a regular basis.
Ability to work under pressure and deadlines.
Ability to spend extended periods of time at a computer

Responsibilities

Develop and execute operational strategies to enhance brand positioning and guest satisfaction across properties.
Ensure properties maintain compliance with brand and Sage standards and deliver best-in-class service.
Oversee and guide General Managers to drive operational excellence and financial performance.
Act as a brand ambassador, ensuring a consistent and elevated hotel guest experience.
Establish and monitor key performance indicators (KPIs) for revenue, profitability, and guest satisfaction.
Drive operational efficiencies while maintaining the highest levels of luxury service.
Collaborate with ownership groups, asset managers, and corporate leadership to align on property goals and investment strategies.
Develop and execute strategic operational and financial initiatives; with accountability to all objectives being met.
Assist and direct property leadership in revenue growth, market share performance and sales initiatives in coordination with the corporate support team to achieve positive outcomes.
Maintain trained and effective General Managers in position and ensure proper staffing of all Executive level positions to achieve individual property and Division goals.
Effectively act as a mentor to the property Executive Committee resulting in High Potential leaders that can advance and grow in the organization.
Work with corporate team members and the properties to ensure maximization of revenues and profits, proper controls, optimal productivity and a coordination of efforts towards achieving overall objectives.
Develop and enhance operational SOPs and ensure compliance with brand standards and Sage initiatives.
Participate and maintain active company and community relations while taking part in corporate activities and meetings.
Oversee special projects, transitions, and new property openings, ensuring successful implementation of Sage SOPs, financial systems, HR initiatives, and culture immersion.
Create innovative solutions that differentiate the brand and achieve market leadership.
Champion a guest-first culture, ensuring all hotels exceed customer expectations.
Oversee service innovation initiatives to elevate the guest experience.
Implement and monitor guest feedback mechanisms to drive continuous improvement.
Mentor, coach, and develop senior hotel leadership teams.
Foster a high-performance culture focused on employee engagement, retention, and training.
Ensure talent pipelines are in place for future leadership needs.
Collaborate with commercial, sales, and marketing teams to optimize revenue strategies.
Identify new business opportunities and partnerships to drive long-term growth.
Monitor and analyze competitive positioning to maintain market leadership.
Drive sustainability initiatives in line with company and industry best practices.
Champion innovation in guest services, technology, and operations.
Act as the liaison with the owners of the properties ensuring proper and proactive communications.
Gain a thorough understanding of the ownership agreements for all properties, including but not limited to, management, partnership, operating and franchise agreements.
Ensure management agreement obligations are carried out.
Review and understand ownership need and expectations on a periodic basis.
Lead strategic planning, development, and coordination of business initiatives and strategies.
Set long term strategies from a staffing and service perspective while ensuring alignment with the businesses other disciplines and support teams.
Oversee annual business planning and budgeting for properties, ensuring timely internal reviews and meeting ownership deadlines.
Look for more efficient and effective ways to provide services to our hotels and owners.
All other duties as assigned, requested or deemed necessary by management.

Benefits

Eligible to participate in Sage bonus plan
Unlimited paid time off
Medical, dental, & vision insurance
Eligible to participate in the Company’s 401(k) program with employer matching
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Company-paid short-term disability
Paid FMLA leave for up to a period of 12 weeks
Employee Assistance Program
Great discounts on Hotels, Restaurants, and much more.
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.