Vice President of Operations

Sodexo•San Diego, CA

2d•Remote

About The Position

Sodexo's Healthcare segment is seeking a Vice President of Operations for business in the Western U.S. This role has full accountability for our client organization relationships which includes contracts, services, and locations. The Vice President of Operations is a trusted advisor central to the client partnership and key to delivering results that meet client needs. Accountability includes contract management, relationship management, operational results, and leading people. This role has direct accountability for operational excellence, achieved by delivering on our contractual obligations and our service commitments that are: Predictable, Reliable, and Repeatable.

Requirements

Strategic leadership experience with Integrated Facilities Management and Hospitality programs, as well as an understanding of the Healthcare business segment
Knowledge of latest trends and innovations in the contracted service industry to drive client value
Strong communication skills and ability to interact from frontline to C-suite
Business development skills to identify and successfully target growth opportunities
Financial and creative problem-solving acumen
Minimum Education Requirement - Bachelor's degree or related equivalent experience
Minimum Management Experience -10 years managerial experience
Minimum Functional Experience - 10 years relevant functional experience

Responsibilities

Navigate the client organization through effective communication, influencing and persuading at all levels.
Own and drive the operational excellence commitment of Sodexo and client.
Utilize tools to drive and manage the middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.
Deploy, embed, and ensure standardized processes that are predictable, reliable, and repeatable across the book of business.
Deliver predictable top and bottom-line results at the sites, focus on driving efficiency, and make difficult decisions.
Drive change and create a culture where change is embraced and operationalized. Brings innovation to client organization through deployment of Sodexo programs and brand.
Optimize relationships to enhance customer service and fiscal stability of the business relationship.
Manage within the parameters of the contract to prevent scope creep and renegotiate the contract as appropriate for business growth opportunities.