Vice President of Operations

Service Champions Heating & Air Conditioning • Pleasanton, CA

1d

About The Position

Executive Leadership Opportunity: VP of Operations
Location/Territory: Based out of Pleasanton, CA; Overseeing our expansive footprint throughout the Bay Area, Sacramento, and neighboring communities.
At Service Champions NorCal, we don’t just "do" home services—we dominate the market through a relentless commitment to our people and our process. Since 2003, we’ve built a legacy of trust, earning Diamond Certification and being recognized as a Top Workplace every year since 2016. We’ve grown from a local favorite to a nationwide gold standard, but our mission remains the same: to deliver "Champion-level" service to every homeowner, every time.
We are seeking a VP of Operations who is more than just a strategist. We need a high-caliber executive who embodies our "Hungry, Humble, and Smart" philosophy—someone who can accelerate it to new heights.
The Role: Architect of the "Champion" Experience
As the VP of Operations, you aren't just overseeing a department; you are the steward of our operational DNA. You will be the driving force behind our field excellence, ensuring that the same quality we’re known for in the Bay Area is scaled, sustained, and sharpened across every territory we touch.
Service Champions isn't just a company; it’s a career-defining destination. If you have the grit to lead an industry giant and the heart to protect a "People-First" culture, your next championship starts here.

Requirements

• 15+ years’ experience as an operator or senior operations executive in a residential services company or multi-trade environment. Prefer multi-location management.
• Strong P&L management and operational scaling expertise, ideally in a $50M–$250M revenue environment.
• Experience with and understanding residential building systems and trade coordination.
• Exceptional leadership, communication, and organizational skills.
• Proficiency in operational software and project management tools.
• Bachelor’s degree in Business Administration, Construction Management, or related field (MBA preferred).
• Results-driven with a hands-on approach.
• Skilled in conflict resolution and team motivation.
• Ability to thrive in a fast-paced, customer-focused environment.
• Excellent oral and written communication, interpersonal skills.
• Ability to fluently speak, read, and write in the English language.

Responsibilities

• Build, mentor, and lead a high-performing operations leadership team.
• Leading with our company core values and purpose, foster a culture of accountability, collaboration, and continuous improvement.
• Direct and optimize daily operations across all trade divisions.
• Implement systems and processes to improve efficiency, quality, and profitability.
• Ensure compliance with safety regulations, building codes, and industry standards.
• Collaborate with the President and executive team to develop and execute long-term business strategies.
• Work closely with Wrench Group (holding company) staff to ensure Service Champions continues its role as a sales and profitability leader.
• Identify growth opportunities, including geographic expansion and service diversification.
• Manage and optimize all aspects of our daily operations to ensure efficiency and alignment with strategic goals.
• Coordinate with various departments, such as Call Center, Finance, Human Resources, IT, and Marketing, to ensure seamless integration and productivity.
• Monitor operational data, set performance benchmarks, and drive continuous improvement and efficiency across the organization.
• Manage operational budgets, monitor financial reports, and take action to control expenses and achieve financial goals.
• Lead and motivate the management team, foster a supportive work environment, and build high-performing operational teams.
• Report to the President on company performance, operational challenges, and accomplishments, offering input on important business events.

Benefits

• Total Rewards: A highly competitive executive compensation package including performance-based incentives and long-term growth opportunities.
• Legacy Building: The autonomy to shape the operational future of a multi-year "Top Workplace" and industry leader.
• World-Class Benefits: Comprehensive medical, dental, and vision for you and your family.
• Wealth & Security: 401(k) with a 30% company match (up to 6%) and a robust suite of insurance options (Life, FSA, AD&D, Disability).
• Culture & Community: From paid birthdays off, robust PTO to high-energy company-sponsored events, we invest in the person, not just the professional.
• The Tools for Success: We provide the resources—state-of-the-art tech, professional development, and a collaborative executive team—to ensure you can lead without limits.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 1-10 employees