Vice President of IT Observability & Resiliency

UnitedHealth Group•Eden Prairie, MN

1d•$200,400 - $343,500•Hybrid

About The Position

Join the Global Technology Services (GTS) team as our Vice President of IT Observability & Resiliency. In this high-impact executive role, you will define and drive our enterprise observability strategy across hybrid-cloud and on-premise platforms, moving the organization from reactive monitoring to proactive, predictive operations. You will champion the transformation of our enterprise reliability by building a centralized, 'always-on' observability data platform that integrates metrics, events, logs, and traces (MELT). Utilizing cutting-edge AIOps, telemetry frameworks (such as OpenTelemetry), and automated self-healing capabilities, you will lead a highly talented team of platform and reliability engineers to deliver end-to-end visibility and world-class system availability for our global healthcare ecosystem. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

15+ years of experience in infrastructure, Site Reliability Engineering (SRE), or platform engineering leadership
5+ years of experience directing large-scale, complex cloud or enterprise infrastructure transformation initiatives
5+ years of experience managing, scaling, or architecting enterprise observability, monitoring, or APM platforms
3+ years of experience applying AI/ML technologies, such as AIOps, anomaly detection, or predictive analytics, to optimize enterprise IT operations
Demonstrated experience leading cross-functional engineering teams and influencing senior executive stakeholders at the CIO/CTO level

Nice To Haves

Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience
Deep knowledge of modern cloud-native ecosystems, including Azure, AWS, GCP, Kubernetes, and microservices
Solid understanding of telemetry standards, such as OpenTelemetry, and telemetry data governance frameworks
Experience with FinOps practices for optimizing telemetry ingestion costs and tooling consolidation
Proven ability to drive a cultural shift toward SRE, automated self-healing, and shared operational responsibility

Responsibilities

Define and drive the enterprise observability strategy — metrics, events, logs, and traces (“MELT”) — across hybrid-cloud and on-premise platforms, successfully transitioning the organization from reactive monitoring to proactive, predictive operations
Own the architecture, standardization, and consolidation of enterprise observability platforms, including APM, logging, tracing, alerting, and dashboards, to establish robust standard telemetry frameworks
Strategically deploy artificial intelligence and predictive modeling to solve complex infrastructure anomalies, proactively unlock platform performance opportunities, and deliver measurable business value
Champion predictive technologies as core drivers of operational reliability, actively shaping how automated telemetry, self-healing systems, and proactive observability are developed and executed
Partner closely with SRE and operations teams to reduce MTTR, build single-source-of-truth telemetry, and enable “always-on” enterprise reliability outcomes, including availability, resiliency, and recovery readiness
Integrate modern, enterprise-approved AI and machine learning tools into operational workflows, setting continuous learning goals and building organizational competencies to accelerate adoption of automated operations
Ensure compliance with security, resilience, and regulatory requirements, establishing strict telemetry data governance, including PII/PHI controls and access management
Champion the ethical, transparent, and accountable use of artificial intelligence and machine learning technologies throughout the observability and telemetry lifecycle