Vice President of Field Service

Numotion • Penn Hills, PA

7d • Hybrid

About The Position

The Vice President of Field Service is part of a cross-functional (Sales, Ops, Service) leadership team responsible for the customer satisfaction, top-line growth, and profit of approximately 1/4 of the field organization. This position will direct the business strategy, organizational imperatives, and the achievement of all customer, employee, operational, innovation, and financial goals in a specified territory. This leadership role is critical to Numotion being the leading service provider to our customers. This role will support our Northeast Zone, with a preference for candidates who reside in or near one of the following markets: Baltimore, MD, Columbus, OH, Philadelphia, PA, Pittsburgh, PA, Rocky Hill, CT, or Taunton, MA.

Requirements

• Bachelor’s Degree in related field or equivalent combination of education and experience, with significant responsibility for operational/service activities.
• Minimum of seven years’ operational management experience.
• Minimum of five years’ experience within a healthcare area with responsibility for: Functional and strategic aspects of multi-location operations, Management and development of teams, Leadership and organizational development.

Nice To Haves

• Prior experience coaching and developing leaders of teams.
• Results oriented – has driven consistent results over time by leading and working with multiple levels and areas of an organization.
• Demonstrated ability to thrive in a matrixed environment, collaborating with cross functional team members.
• Proven ability to act as a change agent and change embracer within a rapidly changing environment.
• Prior experience working in durable medical equipment industry.
• Previous experience with healthcare accreditation process and business requirements.
• Forward thinking – identifies current trends and uses to develop macro-level strategies and efforts to address.
• Exceptional relationship building skills, enabling you to build trust quickly and collaborate across functional levels, to get aligned around the execution of shared goals.
• The ability to develop and execute multiple priorities and approaches to meet objectives.
• Demonstration of exceptional interpersonal and critical thinking skills both internally and externally with customers.
• Superior communication skills, both written and verbal, to effectively address all levels within the organization.
• Knowledge of MS Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Lead and develop the service team, creating the goals and standards for customer service, quality productivity, and timelines of branch service departments, and then achieving / surpassing the targets for each.
• Responsible for overall vision, functional strategy, resource allocation and execution to ensure delivery of overall service business benefit.
• Analyze activities, costs, operations, and forecast data to determine territory progress toward stated goals and objectives and implement changes where necessary to achieve said goals; review and approve accounting analysis for budgetary planning and implementation.
• Enables engagement with and adherence to company & function policies, directing and coordinating all branch department activities to develop and implement long range goals and objectives that meet annual business and profitability growth objectives.
• Leads and implements Numotion Service & Repair best practices and driving universal service and repair processes within the territory.
• Maintaining up-to-date understanding of industry trends and technical developments that affect business unit growth and funding of complex rehab products and repair, products, and services.
• Engages and partners closely with cross functional business leaders and units, providing open communication and ensuring processes align to the achievement of the most important shared goals.
• Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission.
• Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.
• Provide excellent customer service for all internal and external customers of the operations at all times.
• Provide solutions for customer concerns and continually focus on customer service as our top priority.

Benefits

• medical, dental and vision insurance
• short-term and long-term disability
• a 401k
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Executive