Vice President of Experience
About The Position
Lead With Purpose. Inspire Community. Shape the Y Experience. At the YMCA of Greater Richmond , everything we do centers on one bold mission: To put Christian principles into practice through programs that build healthy spirit, mind, and body for all. We're more than a gym. More than programs. We are a movement dedicated to strengthening community -where every person, regardless of age, income, or background, can learn, grow, and thrive. And now, we're looking for a visionary leader and strategic thinker to help us elevate that impact even further. As the Vice President of Experience , you will shape the heartbeat of our association-leading strategic operations, inspiring innovative programming, and guiding branch leadership to deliver meaningful, unforgettable experiences. Your work will directly influence how members feel when they walk through our doors: welcomed, supported, inspired, and part of something bigger. This is a role for a strategic thinker, a leader of leaders, and someone energized by community impact.
Requirements
- A bachelor's degree (required).
- 7+ years of leadership experience in facility operations.
- Strong communication skills and the ability to build authentic relationships.
- Proven expertise in budget development, financial analysis, and strategic planning.
- A heart for service-and a commitment to the mission and values of the YMCA.
- A collaborative mindset with the ability to build bridges across the community.
Responsibilities
- Elevate the Member Journey
- Champion a culture of inclusion, engagement, and belonging.
- Drive association-wide strategies to grow membership and improve retention.
- Lead wellness and program initiatives that keep members connected and motivated.
- Drive Operational Excellence
- Ensure high-quality, mission-aligned programs across all assigned branches.
- Create and roll out "best practices" that streamline operations and enhance the member experience.
- Collaborate with subject-matter experts to maximize efficiency and innovation.
- Develop & Inspire People
- Supervise, mentor, and hold accountable Executive Directors in assigned branches.
- Build strong leaders and a robust bench-strengthening our future.
- Foster a culture of constant learning, collaboration, and excellence.
- Lead Strategically
- Develop and manage budgets with accuracy and transparency.
- Serve as an integral voice on our enterprise leadership team.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1,001-5,000 employees
