Vice President of Customer Success

Mannelly Recruitment•New York, NY

1d•Remote

About The Position

An innovative AI software development startup redefining how enterprises deploy intelligent software agents is seeking a Vice President of Customer Success. The ideal candidate will own the end‑to‑end customer journey, from onboarding and technical implementation to adoption, retention, and expansion, all while guiding the company’s transition to an agent‑first platform model. This role offers a competitive compensation package including base salary, performance‑based incentives, and equity.

Requirements

15+ years of experience leading Customer Success, including at least 5+ years in an enterprise‑focused leadership role with a proven ability to build CS functions from the ground up.
Demonstrated experience at a startup or high‑growth B2B SaaS company, ideally with earlier individual contributor experience in customer‑facing or technical consulting roles.
Track record of deploying complex technology solutions into Fortune 500 or similarly large enterprise organizations and managing strategic account relationships at the executive level.
Strong consultative and sales‑minded approach to customer success, with experience driving upsell, cross‑sell, and multi‑year renewals.
Ability to design and implement a modern, agent‑first customer success motion tailored to AI‑driven platforms, including data modeling, workflow design, and technical enablement.
Entrepreneurial mindset with comfort operating in ambiguity, shaping processes without a playbook.

Responsibilities

Own the end‑to‑end customer journey, from onboarding and technical implementation to adoption, retention, and expansion.
Guide the company’s transition to an agent‑first platform model.
Design and implement a modern, agent‑first customer success motion tailored to AI‑driven platforms, including data modeling, workflow design, and technical enablement.
Partner closely with product, engineering, and go‑to‑market leadership.