Vice President of Customer Success - Houston, TX

CMA CGM•Houston, TX

1d•Onsite

About The Position

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Requirements

Bachelor’s degree in Business, Supply Chain, Logistics, or related field; MBA preferred.
15+ years of progressive leadership experience in customer success, strategic account management, or commercial operations within contract logistics, 3PL, or supply chain sectors.
Proven track record of delivering multi-million-dollar growth, managing complex strategic customer portfolios and leading large, geographically dispersed teams (100+ employees).
Extensive experience leading complex commercial and contract negotiations, pricing frameworks, and shaping commercial strategy.
Demonstrated success achieving significant organic growth and managing P&L responsibility across multiple countries.
Visionary, commercially driven leader with strong strategic, financial, and business acumen.
Exceptional executive communication, negotiation, and relationship-building skills across multiple countries.
Expertise in driving complex contractual outcomes and ensuring high-margin commercial success.
Track record of delivering organic growth in existing portfolios while protecting customer value.
Data-driven decision maker with a focus on revenue growth, operational efficiency, and continuous improvement.
Entrepreneurial mindset with a relentless focus on competitive advantage and customer value.

Responsibilities

Define and execute the North American customer success strategy, driving retention, expansion, and significant organic growth across all strategic accounts.
Lead a team of Customer Success Directors and Managers, collectively 100+ employees, to deliver aggressive revenue targets, deepen customer engagement, and strengthen long-term partnerships.
Collaborate with Solutions Design, IT, Operations, and Finance leadership to identify and capture organic growth opportunities, including new service adoption, cross-selling, and portfolio expansion.
Own complex commercial negotiations, including contract structuring, renewal terms, pricing frameworks, and governance, ensuring high-margin outcomes and minimizing risk.
Leverage market intelligence and customer insights to drive innovation, competitive advantage, and differentiated service offerings.
Serve as the senior executive sponsor for top regional accounts, building and maintaining C-suite relationships to ensure alignment with evolving customer priorities.
Lead executive business reviews and strategic partnership discussions focused on growth, transformation, and value creation.
Act as the ultimate escalation point for critical customer issues, safeguarding satisfaction, trust, and business continuity.
Own regional P&L responsibility for Customer Success across a $1B+ portfolio, driving revenue growth, profitability, and cost efficiency.
Lead forecasting, planning, and performance tracking to ensure visibility into revenue, margin, and risk across the region.
Ensure commercial governance, compliance, and strategic contract oversight to protect revenue and minimize financial risk.
Build, develop, and inspire a high-performing North American Customer Success organization of 100+ employees, combining commercial excellence with operational rigor.
Lead succession planning, capability building, and talent development to ensure scalability and long-term regional growth.
Foster a culture of accountability, collaboration, and commercial acumen across all levels of the organization.
Mentor senior leaders and emerging talent, empowering them to deliver results and advance their careers.
Partner with Product, Solutions Design, Operations, and Finance teams to align service innovation and delivery with regional customer needs and market dynamics.
Collaborate with corporate leadership to prioritize investments, design scalable solutions, and enable profitable growth.
Drive alignment across commercial, operational, and executive functions to deliver a unified and profitable customer experience.

Benefits

Competitive Paid Time Off
401(k)
Health insurance
Employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands
Pet insurance
Multiple health plans (company contribution to health savings account)
Prescription, dental and vision coverage
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.