Vice President of Atlas Building Services

RXR•New York, NY

4d•Onsite

About The Position

Headquartered in New York with a nationally-scaled platform, RXR is a 450+ person, vertically integrated investment manager with expertise in a wide array of value creation activities, including acquisitions, asset and portfolio management, property operations, development, construction, leasing, and technological innovation. RXR is an active investor in real estate credit, rental housing, commercial property, and property technology through value-added and opportunistic investment strategies. SUMMARY: The VP of Atlas Building Services is responsible for the operational and financial performance of RXR’s building services platform, overseeing a ~$20M+ revenue business line across a multi-asset commercial portfolio. This role reports to the SVP, Chief of Staff – Office, and operates as the business accountability owner, with direct accountability for P&L performance across all buildings and the overall platform. The VP will lead all facets of the business including operations, sales, finance coordination, HR partnership, and marketing alignment, ensuring disciplined execution, financial transparency, and consistent service delivery. This individual will bring deep expertise in commercial cleaning and facilities services and will establish the structure, reporting, and accountability required to drive revenue growth, improve margins, and elevate customer experience across the portfolio.

Requirements

10+ years of experience in commercial cleaning, janitorial services, or related facilities services industry
Demonstrated experience managing a multi-site service business with full P&L ownership
Proven track record of driving revenue growth, operational efficiency, and margin improvement
Experience leading cross-functional teams including operations, sales, and administrative functions
Strong operational leadership with hands-on experience in service delivery environments
Advanced financial acumen, including budgeting, forecasting, P&L management, and variance analysis
Deep understanding of labor management, staffing models, and cost control strategies
Ability to hold teams accountable and drive measurable performance outcomes
Strong executive presence with the ability to present to senior leadership
Excellent communication, organizational, and problem-solving skills

Responsibilities

Own full P&L responsibility for Atlas Building Services, including building-level performance and consolidated business results
Oversee annual budgets for each asset and the overall business line; lead periodic reforecasting based on performance trends
Perform ongoing P&L tracking to budget, including detailed variance analysis with clear identification of drivers and corrective actions
Lead business planning efforts, including revenue forecasting, cost planning, and strategic growth initiatives
Identify risks and opportunities and proactively implement strategies to improve financial performance
Oversee all day-to-day operations across the portfolio, ensuring efficient, consistent, and high-quality service delivery
Manage Atlas direct employees across operations, ensuring productivity, accountability, and alignment with business objectives
Establish standardized operating procedures, KPIs, and reporting structures
Serve as the escalation point for operational issues, service failures, and client concerns
Lead labor strategy including staffing models, workforce planning, and productivity standards
Partner with HR on employee relations, performance management, and disciplinary actions
Monitor and control replacement labor usage and overall labor spend
Continuously evaluate team structure to optimize performance and efficiency
Own and drive revenue growth strategy across contractual services, upselling, and one-time revenue opportunities
Hold the sales team accountable to pipeline development, conversion targets, and revenue goals
Establish clear sales performance metrics and reporting cadence
Identify and prioritize opportunities across tenants not currently utilizing services
Lead the identification and rollout of new service offerings to expand revenue streams
Drive upselling initiatives across existing clients, including enhanced services, increased service frequency, and specialty offerings
Partner with marketing to support go-to-market strategies, campaigns, and tenant engagement efforts
Maintain oversight of tenant satisfaction and overall service quality across the portfolio
Act as a senior point of contact for key tenant relationships and escalated service issues
Implement processes to measure and improve customer satisfaction and retention
Partner with Property Management to ensure alignment with tenant expectations and lease structures
Oversee procurement of supplies and vendor management across the business
Implement controls to ensure consistency, cost efficiency, and margin improvement
Identify and execute cost-saving initiatives across materials and services
Lead and coordinate across operations, sales, finance, HR, and marketing functions supporting the business
Establish clear accountability, roles, and performance expectations
Drive a culture of ownership, execution, and continuous improvement
Prepare and deliver regular performance reports to executive leadership
Present insights on financial performance, sales activity, operational trends, and key risks
Utilize data and analytics to drive informed decision-making and strategic direction