Vice President – Mountain Experience

Boyne Resorts•Boyne Valley Township, MI

3d•Onsite

About The Position

We're looking for a VP of Mountain Experience. This role oversees Lift Operations, Lift Maintenance, Ski Patrol, Vehicle Maintenance, Grooming, Snowmaking, Terrain Parks, Safety, Electrical, and Grounds. More than that, it's the person who sets the cultural tone for everything guests feel when they're on this mountain. If you lead by taking care of your people first, believe that presence and character matter as much as operational skill, and can articulate a personal leadership philosophy you've actually lived — we want to hear from you. As a Boyne Mountain team member, you'll be able to enjoy the beautiful lakes and natural environment that Northern Michigan has to offer, as well as Boyne Mountain's perks, including ski passes, golf passes, waterpark passes, and discounts for food, beverages, retail, daycare, and so much more!

Requirements

Associate degree or equivalent from a two-year college or technical school plus 4 years of experience in resort/mountain operations; OR 6 years of related resort/mountain operations experience; or an equivalent combination of education and experience.
At least 3 years of supervisory experience, including direct leadership of multi-department teams.
Valid Driver’s License and ability to pass motor vehicle records check
Current CPR/AED certification within 6 months of hire
First Aid certification, or higher, within 6 months of hire
Obtain OEC/EMT certification within one year of hire
Must be able to ski/ride proficiently at an intermediate level or higher.
Have a proven track record of maintaining a calm, professional demeanor in stressful situations.
Friendly, personable, and empathetic — genuinely so.
Passionate about winter sports, the outdoors, and/or hospitality.
Have excellent written and verbal communication skills (English); bi-lingual desired.
Able to work a flexible schedule, including weekends, with varying hours based on season and project demands.
Can articulate a personal leadership philosophy — not a rehearsed answer, but a lived set of beliefs about how you lead and why.
Ability to maintain confidentiality — in personnel matters, operational decisions, legal proceedings, and any sensitive information encountered in this role.

Nice To Haves

bi-lingual desired

Responsibilities

Serve as the division’s lead on risk management — including regulatory compliance, incident documentation, and related proceedings. You represent Boyne’s interests with clarity and discretion.
Monitor the day-to-day and strategic operations of the Mountain Experience division, ensuring every department leader delivers a safe, efficient, and exceptional guest experience.
Own the division’s operating and capital budgets. Invest resources intentionally, monitor results closely, and adjust strategies when needed. Every dollar should connect back to the guest or the team.
Lead the planning and execution of on-mountain capital improvements, including snowmaking and lift infrastructure. Communicate progress and document results.
Maintain all mountain facilities and infrastructure through consistent inspection and proactive corrective action. Don’t wait for things to break.
Create, implement, and refine standard operating procedures and service standards that define what extraordinary looks like in every department — and hold the team accountable to them.
Represent the Mountain Experience division to senior resort leadership and Boyne corporate. Collaborate actively and constructively to advance resort-wide goals and initiatives.
Understand the mountain’s energy systems and actively work to reduce costs without compromising the guest experience.
Keep the General Manager informed — promptly and completely — on all abnormal conditions, incidents, and emerging challenges.
You are the Incident Commander of the Resort. You prepare your team for emergencies before they happen, and you respond with clarity and calm when they do.
Create, maintain, and regularly train on Emergency Action Plans across the division. Plans that live in a binder don’t save people.
Ensure full compliance with MIOSHA, ANSI B77.1, the Michigan Ski Area Safety Act, FERC, FAA, and all applicable local, state, and federal regulations — not as a checklist, but as the minimum standard below which this division never falls.
Model safe behavior every day. Your team is watching. The standard you walk past is the standard you accept.