Vice President, Mortgages Operations

Neo Financial•Calgary, AB

10d•Onsite

About The Position

Neo is looking for an exceptional operational leader to drive the growth and profitability of our fastest-growing business line. As VP, Mortgages (Operational Effectiveness), you will lead and scale our underwriting, fulfillment, and funding teams — owning the end-to-end operational engine that turns mortgage applications into funded loans. You'll sit at the intersection of sales, product, capital markets, and credit risk — ensuring Neo's mortgage operations deliver elite outcomes in speed, quality, compliance, and customer experience. This role requires a builder who can drive operational excellence at scale while maintaining the credit discipline and partner experience that fuel growth.

Requirements

Senior leadership experience in mortgage operations (underwriting, fulfillment, funding) within a Canadian lender, bank, or fintech
Proven track record scaling operational teams while maintaining quality and compliance standards
Deep knowledge of Canadian mortgage regulations, investor guidelines, and capital markets readiness requirements
Strong commercial acumen — understands how operational decisions impact origination margin, portfolio quality, and growth
Experience partnering with product, sales, credit risk and capital markets teams in a high-growth environment
Data-driven operator — fluent in SLA management, productivity metrics, and look-to-book ratios
Culture builder — fosters performance-driven teams where credit diligence and service excellence coexist
Comfortable with ambiguity and pace of a scaling fintech

Responsibilities

Build, manage, and scale highly effective and engaged mortgage operations teams (underwriting, fulfillment, and funding), alongside credit & risk counterparts, that consistently exceed turn-time and loan quality goals.
Serve as a strategic partner to executive leadership — ensuring operations are fully aligned with capital markets, product, credit risk, and growth strategies
Mentor and develop operational leaders, building the management bench for Neo's next phase of growth
Champion cross-functional collaboration with Product, Sales, and Capital Markets — bridging technology, origination volume, and credit execution
Drive streamlined processes to maximize efficiency while enabling continued scaling
Define clear performance standards and create a strategic roadmap for initiatives that deliver measurable value
Ensure high ROI on all operational projects and system improvements
Maintain direct accountability for KPIs across customer satisfaction, operational performance, financial performance, and risk management
Ensure operations and processes adhere to quality metrics as identified by credit & risk counterparts
Stay ahead of evolving mortgage regulations and compliance standards — mitigating fraud and non-compliance risk
Guarantee mortgage files are structurally sound, fully documented, and ready for quality review, funding, and securitization