Loan Processing VP- Wealth Management Operations

Morgan Stanley•Dallas, TX

5d•Onsite

About The Position

Morgan Stanley is seeking a Vice President to lead a large, on-site loan processing organization within Wealth Management Operations. This role is responsible for driving modernization, partnering with the Business, and owning end-to-end execution while transforming mortgage operations. The Operations division supports financial transactions, implements controls, and develops client relationships. This Team Manager position, at the Vice President level, is within Product Support & Services, focusing on transaction support and post-execution processes. The role provides on-site leadership for approximately 20+ mortgage loan processors, with a mandate for modernization and continuous improvement, moving beyond traditional practices. The leader will partner closely with Business stakeholders to exceed client expectations, ensuring accountability for the entire loan processing lifecycle from intake to pipeline management. Emphasis is placed on efficient workflows, strong service-level performance, adherence to procedures, and challenging legacy methods. Responsibilities include coaching, performance management, coverage planning, oversight of Order Services (OS) and Conditions Support Tasks (CST), and serving as a primary escalation point. The role also involves supporting the resolution of complex files, Quality Control issues, and risk/compliance expectations, while fostering a strong, accountable site culture.

Requirements

10+ years of mortgage/loan processing experience, including active pipeline management
Strong end-to-end mortgage process knowledge (including Jumbo/Non-Conventional)
Strong organization and independent problem-solving skills
Clear, concise communication
Flexibility to support multiple regions/time zones
Strong relationship building skills serving as a role model for client service
Ability to think commercially, understand the impact of initiatives, risks on the operational budget
Experience in managing teams, enhancing control, continuous improvement and reducing operational risk
Culture carrier and role model, representing and leading the Firm's core values to influence and motivate those around you
Strong understanding of mortgage loan processing workflows, systems, and controls
Working knowledge of underwriting, compliance policies, and procedures
Ability to identify risk and drive continuous improvement
Experience in improving processes and adopting/testing tools
Skilled in queue management, pipeline balancing, and coverage planning
Hands-on, accountable leader with a strong work ethic
Comfortable escalating issues and influencing senior stakeholders
Experience planning staffing to meet BAU commitments
Strong partner management across Operations, business, and external contacts

Responsibilities

Develop staff, lead projects and control deployment of resources, owning management tools/methods such as work queues, checklists, depth charts and calendars
Set direction and expectations for your team(s), defining training plans and transfer of expert knowledge to contribute to team output and development
Contribute to business plan for area, establish risk/contingency plans, raise and address issues with urgency when required
Build and manage relationships with business unit partners, other Morgan Stanley infrastructure departments, and external contact points in Client or Market organizations
Lead and develop a team of 20+ loan processors to meet service-level and BAU commitments
Act as on-site leader for daily execution, and team engagement
Act as an escalation point for Loan Processors, Senior Mortgage Specialists, and partners
Address Quality Control findings and provide appropriate training for staff where necessary
Balance loan pipeline among processors
Require staff to follow in-office policy and scheduled hours
Provide support for complex and rush files