Vice President, IT Gaming and Hospitality

San Manuel Band of Mission Indians • Highland, CA

1d • Hybrid

About The Position

The Vice President, IT Gaming and Hospitality provides strategic leadership and operational oversight for all technology services supporting the Tribe’s casino gaming, hospitality, hotel operations, food & beverage and entertainment. This executive is responsible for aligning technology with business objectives, ensuring regulatory compliance, maintaining a secure and highly available IT environment, and driving innovation that enhances guest experiences and operational efficiency.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Business, or related field is required; MBA preferred.
• Minimum of twelve (12) years of progressive IT leadership and strong understanding of network and infrastructure operations experience required.
• Minimum ten (10) years supervisory experience of senior IT leadership within casino gaming and hospitality organizations required.
• Proven experience supporting casino resorts and 24/7 operations.
• Required hands-on leadership experience with: Casino Management Systems, Hotel PMS and hospitality systems, Slot accounting and gaming floor technologies, Player loyalty, one card and rewards platforms, Cashless gaming and cage operations systems, Gaming regulatory compliance and audits.
• Strong project management acumen, excellent vendor management skill, plus a superior, service-oriented approach to infrastructure operations.
• Experience in large-scale operations.
• Must be culturally competent and effective in a multi-cultural environment.
• Effective at presenting information and responding to questions and/or concerns from management, staff, customers, public groups, regulatory agencies, and/or the Business Committee.
• Strong leadership and people management skills required with good motivational and collaboration emphasis; communicates change effectively, overcomes resistance and builds commitment.
• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• Authorized Driver: Role requires operation or driving of Tribe-owned vehicles or driving patron vehicles. A valid driver’s license with an acceptable driving record as determined by the insurance carrier is required.

Nice To Haves

• MBA preferred.

Responsibilities

• Develop and execute the enterprise IT strategy supporting casino and hospitality operations.
• Lead all casino technology systems, including Casino Management Systems (Oasis 360, SYNKROS, IGT Advantage), slot systems, player tracking, loyalty platforms, TITO, cashless gaming, and sportsbook technologies.
• Oversee hospitality technology platforms, including PMS, POS, reservation systems, guest Wi-Fi, and mobile applications.
• Ensure compliance with Tribal Gaming, State Gaming Commission, PCI-DSS, and cybersecurity requirements.
• Direct enterprise infrastructure, networking, cloud services, cybersecurity, disaster recovery, and IT operations supporting 24/7 environments.
• Partner with Gaming Operations, Marketing, Finance, Security, and Hospitality leadership to deliver business-focused technology solutions.
• Manage IT budgets, vendor relationships, technology investments, and contract negotiations.
• Lead and develop a high-performing IT organization focused on service excellence and innovation.

Benefits

• As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

What This Job Offers

• Job Type: Full-time
• Career Level: Executive