Vice President IT , Digital Employee Experience (DEX)

Western Digital•San Jose, CA

7d•Onsite

About The Position

The Vice President of Digital Employee Experience & Everyday AI is a global technology leader responsible for transforming how work gets done across the Global enterprise. This role spans knowledge workers and frontline/factory employees, owning the platforms and experience layer across HR technology, collaboration (Microsoft ecosystem), ITSM/help desk, payroll, and travel & expense. The mandate is to deliver a unified, personalized, and contextual employee experience, leveraging AI, enterprise search, digital assistants, and automation to unlock measurable productivity and capacity at scale.

Requirements

Minimum of 15 years of experience leading enterprise HR technology or large‑scale business platforms
Prior VP or Sr. Director leadership in a complex, global environment
Deep expertise in Workday, ServiceNow, or comparable enterprise HCM ecosystems, Microsoft Platforms
Strong background in enterprise architecture, integrations, and platform modernization
Demonstrated success managing large vendor portfolios and multi‑million‑dollar budgets
Experience operationalizing AI, automation, and data platforms within enterprise systems
Proven ability to partner effectively with HR leaders, Finance, Security, and Legal
Strong people leader with experience managing global, technical teams
Bachelor’s degree required; advanced degree preferred

Responsibilities

Lead enterprise Everyday AI strategy to unlock workforce capacity
Deploy digital assistants, copilots, and automation in the flow of work
Establish enterprise search and knowledge intelligence as core capabilities
Deliver measurable productivity gains (time saved, cycle time reduction)
Deliver a single, AI-powered employee experience layer (“front door”)
Enable personalized, contextual experiences (role, location, shift, device)
Support all personas: knowledge workers, factory/frontline, and managers
Integrate HR, IT, payroll, T&E, and knowledge into a seamless experience
Own ITSM and global help desk; expand to Enterprise Service Management
Drive an AI-first service model (virtual agents, auto-resolution, intelligent routing)
Improve self-service, ticket deflection, and cost-to-serve
Own HR tech ecosystem and enable AI-driven workforce insights
Lead Microsoft ecosystem (M365, Teams, Copilot) adoption and governance
Own work management platforms (planning, task, workflow orchestration) to improve execution visibility and flow of work
Oversee learning platforms and providers to enable continuous, personalized upskilling
Manage payroll and T&E platforms with focus on experience, compliance, and efficiency
Extend digital experience into manufacturing/operations environments
Enable AI-assisted workflows, knowledge access, and real-time decision support
Improve productivity, quality, and onboarding speed
Build a unified workforce data model across HR, ITSM, collaboration, and operations
Deliver insights on productivity, experience, and service performance
Apply AI/ML for forecasting, skills, and workforce optimization
Partner with HR, Operations, Finance, and Business leaders to reimagine processes and workflows with the employee at the center
Drive simplification, automation, and experience-led redesign of end-to-end journeys
Stay current on industry trends, emerging technologies, and AI innovations to continuously evolve the roadmap
Manage strategic technology partners and ecosystem relationships to accelerate innovation and delivery
Ensure HR technology decisions align with enterprise application roadmaps led by Mark Homan and the broader CIO organization.
Partner closely with CISO on security, privacy, and risk management
Ensure HR platforms meet security, privacy, and regulatory requirements (GDPR, CCPA, global equivalents).
Partner with Security, Legal, and Privacy teams on access controls, data residency, retention, and audit readiness.
Own platform‑level risk management and resilience planning.

Benefits

paid vacation time
paid sick leave
medical/dental/vision insurance
life, accident and disability insurance
tax-advantaged flexible spending and health savings accounts
employee assistance program
other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity
tuition reimbursement
transit
the Applause Program
employee stock purchase plan
the WD Savings 401(k) Plan