Vice President, Integrated Patient Access and Services

Johnson & Johnson • Pittsburgh, PA

2d • Hybrid

About The Position

Johnson & Johnson Innovative Medicine is recruiting for a Vice President, Integrated Patient Access and Services located in Pittsburgh, PA; Horsham PA or Titusville NJ. About Innovative Medicine Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine The Vice President, Integrated Patient Access and Services is an enterprise executive accountable for the strategy, performance, and transformation of Johnson & Johnson Innovative Medicine’s patient access and support infrastructure. This role owns the end-to-end patient service ecosystem, including contact center operations and a fully licensed non-commercial pharmacy, and serves as a critical strategic lever to drive patient access, experience, and business performance. As a senior enterprise leader, this role partners with Company Presidents and executive stakeholders to shape strategy, influence key investment decisions, and position PSC as a differentiated capability across therapeutic areas. The VP fosters a purpose-driven culture aligned to the Johnson & Johnson Credo, while advancing innovation through digital, data, and AI-enabled transformation in highly regulated healthcare environments.

Requirements

• Bachelor’s degree in healthcare, operations, business or related field.
• A minimum of 15 years of relevant industry experience in healthcare, biotech, pharmaceutical, specialty pharmacy or contact center environments.
• At least 5 years of senior leadership experience managing large scale patient access programs or call center operations.
• Proven ability to build, scale, and optimize complex operations in highly regulated environments.
• Deep understanding of pharmaceutical industry dynamics, reimbursement models, regulatory requirements (e.g., HIPAA, FDA), and patient access services.
• Proven track record managing budgets, operational metrics, and delivering innovative solutions.
• Demonstrated success leading large, diverse teams in a fast-paced, evolving organization.
• Strong executive presence with exceptional communication, stakeholder management, and decision-making skills.
• Experience leveraging data, analytics and digital tools to drive operational performance.
• Ability to manage multiple priorities in a dynamic environment.

Nice To Haves

• Advanced degree, master’s degree, MBA or other relevant graduate degree, preferably in Healthcare or Life Science.
• Experience in specialty areas such as Oncology, Immunology, or rare diseases.
• Experience managing large healthcare contact center functions or patient access programs.
• Knowledge of working with contingent labor suppliers, including off-shore resources
• Familiarity with commercial, Medicare, and Medicaid insurance design and patient out-of-pocket dynamics.
• Deep knowledge of HIPPA requirements and pharmacy regulations
• Experience with vendor management experience and external service partners.
• Demonstrated strength in data-driven decision-making, complex initiative leadership and operational transformation.
• Experience building team AI literacy and confidence, reinforcing trusted and responsible AI use and sound judgment is preferred.
• Demonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and applying new tools over time is preferred.

Responsibilities

• Defines and owns the enterprise-wide PSC strategy, operating model, and long-range roadmap, ensuring alignment to business priorities and lifecycle needs across therapeutic areas
• Holds ultimate accountability for strategic trade-off decisions impacting patient access, customer experience, cost efficiency, and compliance risk
• Leads cross-functional integration across Commercial, Medical, Supply Chain, and Technology to deliver a unified patient engagement and access experience
• Owns and advances PSC’s digital, data, and AI strategy, ensuring innovation drives measurable business outcomes while maintaining regulatory integrity
• Establishes PSC as a strategic enterprise capability, embedding services into go-to-market and product lifecycle strategies
• Sponsors enterprise analytics and insight generation, translating patient and customer feedback into actionable improvements in experience, access, and operational performance
• Owns full financial performance of PSC, including OPEX, capital investments, and value realization tied to enterprise revenue impact
• Establishes measurable performance metrics and drives accountability for productivity, service levels, and operational effectiveness
• Leads end-to-end operations across contact center, pharmacy distribution, implementation, and technology enablement
• Ensures scalability, efficiency, and service quality across a large, complex, multi-site organization
• Holds enterprise accountability for regulatory compliance, risk management, and business continuity across all PSC operations
• Ensures sustained licensure and compliant operation of the non-commercial pharmacy across all jurisdictions
• Leads governance across Legal, Compliance, Medical, and Regulatory functions to ensure adherence to all requirements
• Balances innovation and operational agility with regulatory and legal obligations to enable sustainable growth
• Serves as a senior representative with external regulatory bodies and oversight agencies
• Defines and operationalizes leadership expectations, fostering an enterprise mindset, accountability, and a CEO-level ownership culture
• Builds and executes a long-term talent strategy, including succession planning, leadership development, and capability
• Leads a multi-layered leadership organization (Senior Directors, Directors, and functional leaders), ensuring strong pipeline and performance outcomes
• Creates a purpose-driven culture aligned with the Johnson & Johnson Credo and Leadership Imperatives, ensuring decisions are grounded in patient, customer, and employee needs

Benefits

• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period
• 10 days Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Executive