VP, Infrastructure

J.D. Power • Ontario - Remote, ON

5d • $230,000 - $240,000 • Remote

About The Position

JD Power is seeking a transformational technology leader to serve as Vice President of Infrastructure, responsible for leading and modernizing the company’s global infrastructure organization. This role oversees approximately 150 employees across production technology operations, end-user technology, and enterprise systems. JD Power is a Thoma Bravo portfolio company that has grown from $300 million to approximately $900 million in revenue through ten strategic acquisitions since 2019. The largest engineering groups—Autodata Solutions, Autovista Group, and Superior Integrated Solutions / Darwin Automotive—currently operate with separate leaders, organizational structures, development methodologies, tooling, and cultures. You will be responsible for unifying these disparate TechOps groups into a single, high-performing global organization. This is a highly visible, enterprise-level role requiring deep expertise in infrastructure modernization, cloud and on-premises operations, and organizational transformation. You must be equally effective at setting strategic direction and driving day-to-day operational excellence. A proven track record of leading large-scale infrastructure teams, influencing executive decision-making, and delivering measurable business outcomes in complex, multi-entity environments is essential.

As the VP of Infrastructure, you will be the driving force behind unifying and transforming JD Power’s global infrastructure into a modern, scalable, and operationally excellent function. By consolidating disparate TechOps groups, implementing standardized processes, and creating a culture of urgency and velocity, you will directly accelerate the company’s ability to deliver technology capabilities to market. Your work will establish the foundation for AI-enabled operations, drive top-line growth through increased engineering velocity, and deliver bottom-line efficiency through organizational optimization. You will provide executive leadership with full transparency into work in progress, release schedules, and capacity allocation—ensuring infrastructure is a strategic enabler rather than a bottleneck.

Requirements

• 15+ years of progressive experience in infrastructure technology leadership.
• 5+ years in a VP or senior director role overseeing large, globally distributed infrastructure teams.
• Proven success transforming infrastructure organizations in multi-entity or post-acquisition environments.
• Deep expertise in data center operations, cloud platforms (AWS, Azure, GCP), networking, virtualization, container orchestration, and database management.
• Strong experience managing enterprise systems such as NetSuite, Workday, Salesforce, or Coupa in a complex, multi-business-unit environment.
• Demonstrated success implementing operational excellence frameworks, including ITIL, SRE practices, and DevOps methodologies.
• Hands-on experience with or strong conviction about AI-assisted tools and automation practices within infrastructure and operations teams.
• Exceptional leadership and team-building skills, with the ability to inspire urgency, set high standards, and develop talent at all levels.
• Strong executive communication and presentation skills, with the ability to influence C-suite decision-making and provide strategic counsel.
• Experience operating in private equity-backed or high-growth environments with a focus on both growth and operational efficiency.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; advanced degree preferred.

Nice To Haves

• Experience in data-intensive or analytics-driven businesses, particularly in automotive, financial services, or information services sectors

Responsibilities

• Unify TechOps Organizations: Consolidate the infrastructure teams across acquired entities into a single global function with consistent processes, tooling, titles, and culture.
• Drive Cultural Transformation: Instill a culture of urgency, ownership, and a bias toward action across all infrastructure teams globally, embracing AI-powered agentic workflows to accelerate velocity.
• Design Organizational Structure: Implement a structure that streamlines operations and optimizes for velocity, eliminating redundancies and establishing clear ownership, accountability, and escalation paths across approximately 150 employees.
• Build Talent Pipeline: Drive workforce planning, skills development, and talent acquisition to ensure the organization has the capabilities required for a modern, cloud-forward infrastructure environment.
• Own Core Infrastructure: Operate and optimize on-premises and cloud data centers, networking, server and container virtualization, operating systems, databases, and L3 customer system support.
• Drive Cloud Modernization: Lead cloud migration and modernization initiatives, optimizing the balance between on-premises and cloud infrastructure for cost, performance, and reliability.
• Establish Operational Excellence: Define and enforce SLAs, incident management, disaster recovery, and business continuity standards across the entire infrastructure estate.
• Implement Observability & Automation: Deploy robust monitoring, observability, and automation to improve system reliability and reduce mean time to resolution.
• Manage End-User Technology: Oversee employee hardware lifecycle management, productivity software deployment, and L2 internal user support across a global workforce.
• Champion AI Adoption: Drive enterprise-wide adoption of AI-powered tools and agentic workflows across the infrastructure organization, creating a culture of velocity through intelligent automation.
• Evaluate Emerging Tools: Continuously assess, pilot, and roll out AI productivity software that enhances employee effectiveness and operational efficiency.
• Optimize Enterprise Platforms: Manage and optimize the enterprise systems portfolio including NetSuite (Finance), Coupa (Procurement), Workday (HR), and Salesforce (Sales), ensuring alignment with business processes and organizational needs.
• Partner with Business Leaders: Collaborate with Finance, Procurement, HR, and Sales leadership to translate operational requirements into system capabilities and drive adoption.
• Manage Vendor Relationships: Oversee vendor relationships, contract negotiations, and total cost of ownership for enterprise platforms.
• Own Quarterly Planning: Establish a rigorous quarterly planning process with strong commitment to frequent, predictable releases across all infrastructure services.
• Deliver Transparency: Provide real-time visibility to the executive team and organization on work in progress, scheduled release dates, and capacity mapped to strategic initiatives.
• Build Dashboards & Reporting: Develop and maintain dashboards that give real-time visibility into infrastructure health, project delivery, and resource utilization.
• Drive Efficiency: Deliver top-line growth enablement and bottom-line efficiency through infrastructure optimization, cost management, and strategic investment recommendations.

Benefits

• JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Should you require accommodations during the recruitment and selection process, please reach out to [email protected]. JD Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, JD Power has international sites and JD Power uses resources located throughout the world. JD Power may from time to time also use third parties to act on JD Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within JD Power group of companies as well as to third parties acting on JD Power’s behalf, including also transfers to servers and databases outside the country where you provided JD Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here. To all recruitment agencies: JD Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive