Vice President, Infrastructure Services ( Remote )

AssistRx•Orlando, FL

2d•Remote

About The Position

AssistRx, a technology solutions firm, connects pharmaceutical and biotech manufacturers with patients, providers, and pharmacies through its flagship product, iAssist℠. This product simplifies the prescribing process for specialty therapies and improves accuracy, adherence, and speed to therapy. The Vice President, Infrastructure Services is responsible for the strategy, delivery, and continuous improvement of enterprise infrastructure and end-user technology services. This role ensures reliable, scalable, and cost-effective operations to support business continuity in a healthcare call center environment. The position oversees five teams: Production Infrastructure, Telephony, Commercial off-the-shelf (COTS) support, End-user technology and support, and the Project Management Office. The role involves both operational duties and transformational leadership, including shifting from reactive to proactive support, driving metrics-driven service management, migrating from colocation to hybrid/cloud platforms, modernizing telephony, and adopting AI and automation. The successful candidate will collaborate with business and technology leaders to align infrastructure with corporate objectives.

Requirements

Bachelor's degree in IT, Computer Science, Engineering, or a related field; advanced degree preferred.
10+ years of progressive leadership in IT infrastructure and service operations, including enterprise infrastructure, end-user computing, and service desk functions.
Demonstrated success driving operational transformation and service maturity.
Strong financial management, vendor oversight, communication, and stakeholder management skills.
Strong knowledge of hybrid/cloud platforms, endpoint management, and ITSM practices.

Nice To Haves

Direct experience leading cloud migration across legacy and hybrid environments preferred.
Experience with large-scale telephony infrastructure in a call center environment preferred.
Experience with automation, analytics, or AI-driven operations preferred.
Healthcare or other regulated environment experience preferred.

Responsibilities

Define and execute the enterprise infrastructure strategy, aligned to business goals, including the roadmap for migrating from colocation to secure hybrid/cloud platforms and for embedding AI and automation.
Lead and develop multi-disciplinary teams, fostering accountability, innovation, and a culture of service excellence.
Build leadership bench strength and grow organizational capability in automation, platform engineering, and data-driven operations.
Oversee the design, implementation, and operation of core infrastructure—servers, storage, cloud platforms, telephony, and end-user computing—ensuring high availability, performance, and reliability.
Lead end-user technology services, including device lifecycle management and service desk operations.
Lead incident, problem, and change management with a focus on root-cause resolution and operational stability.
Own solution design for infrastructure and workplace technology, translating business needs into scalable, supportable architectures.
Define and execute migration strategies (rehost, replatform, refactor, retire) with clear governance and business-case alignment.
Drive the shift to proactive service management through monitoring, automation, and preventative maintenance, using cloud adoption to improve resiliency, observability, and standardization.
Establish service levels, KPIs, and operational reporting to improve performance and user experience.
Identify, prioritize, and operationalize AI use cases across infrastructure and service operations (e.g., predictive monitoring, intelligent ticket routing, virtual support agents, capacity forecasting).
Establish governance, standards, and measurable outcomes for AI adoption, ensuring cloud and data platforms provide the scalable foundation required.