Vice President, Healthcare Technology Partnership Executive

U.S. Bank • Minneapolis, MN

2d

About The Position

The Vice President, Healthcare Technology Partnership Executive will play a key role within Elavon’s dedicated healthcare vertical, supporting growth and retention of our healthcare technology integration and distribution partners for Merchant Payment Services. This is a client and partner-facing strategic account leadership role, responsible for managing and growing relationships with some of the largest electronic health record (EHR) and patient accounting system (PAS) vendors, along with other emerging healthcare IT platforms. This role resides at the intersection of revenue, product management and strategy and will drive high impact results. This role sits within the Merchant Payment Services, ICG revenue team and works closely with the organizations supporting Healthcare Revenue, Product and Technology across Elavon and U.S. Bank in North America.

Position Highlights • Grow and manage large, high-profile healthcare technology and distribution partnerships, helping to position Elavon as a value-added business partner to our major EHR and healthcare IT partners, while ensuring downstream customer success for mutual clients. • Develop growth-focused business plans for assigned healthcare vendor partner portfolio and support the execution of the growth plan in close coordination with the partner, along with our internal product, marketing and business development teams. Negotiate new partnership agreements where applicable that position Elavon’s solutions as preferred healthcare payment products for EHR and healthcare IT partners. • Support market development for identifying and onboarding new prospective healthcare-focused technology partners that will benefit from integrations and/or a distribution partnership with Elavon’s healthcare payment platform. • Identify and develop strategic relationships with partner teams (both day-to-day and executive level) to ensure the highest levels of partner and client satisfaction. • Serve as the partner’s primary escalation point and help to facilitate cross-functional team activities until escalations or issues have been resolved. • Collaborate with our healthcare-focused marketing and business development teams, ensuring that we are supporting EHR-focused partner marketing programs to help deliver incremental pipeline and revenue growth opportunities relative to each partner relationship. Attend healthcare partner conferences as needed. • Demonstrate a comprehensive working knowledge of Elavon’s healthcare payment solutions, related processes, and impact to our partners’ businesses. Demonstrate a thorough understanding of customers EHR systems, and how Elavon supports and integrates with those systems. • Identify potential risks (external market, internal or other) that may negatively impact our healthcare partners or downstream customer retention, and ensure prompt, effective internal communication and escalation to address these issues. • Collaborate with key stakeholders and leaders across U.S. Bank to identify additional banking and treasury growth opportunities for our healthcare technology and EHR partners.

Requirements

• 10+ years of industry experience in strategic account management and/or partnership development
• 5+ years of experience within healthcare technology and/or merchant services
• Proven success in negotiating and overseeing partnership agreements with complex technology partners
• Excellent people and executive level presentation skills; strong proficiency in building presentations and executive-level communications
• Bachelor’s Degree
• Ability to travel up to 25%
• Strong working knowledge of healthcare revenue cycle

Nice To Haves

• Established subject matter expertise in embedded payments
• Strong technology acumen, capable of explaining complex business and technical concepts to broad audiences in an approachable manner.
• Prior experience with healthcare focused payment processing
• Well networked across the healthcare revenue cycle IT vendor landscape
• Familiarity with healthcare EHR and PAS vendor ecosystem
• Prior experience managing relationships directly or indirectly with Epic Systems, Cerner and MEDITECH
• Strong team player, self-motivated with the ability to work independently, coordinate across functional activities and obtain buy-in and elevate issues at critical junctures appropriately.

Responsibilities

• Grow and manage large, high-profile healthcare technology and distribution partnerships, helping to position Elavon as a value-added business partner to our major EHR and healthcare IT partners, while ensuring downstream customer success for mutual clients.
• Develop growth-focused business plans for assigned healthcare vendor partner portfolio and support the execution of the growth plan in close coordination with the partner, along with our internal product, marketing and business development teams. Negotiate new partnership agreements where applicable that position Elavon’s solutions as preferred healthcare payment products for EHR and healthcare IT partners.
• Support market development for identifying and onboarding new prospective healthcare-focused technology partners that will benefit from integrations and/or a distribution partnership with Elavon’s healthcare payment platform.
• Identify and develop strategic relationships with partner teams (both day-to-day and executive level) to ensure the highest levels of partner and client satisfaction.
• Serve as the partner’s primary escalation point and help to facilitate cross-functional team activities until escalations or issues have been resolved.
• Collaborate with our healthcare-focused marketing and business development teams, ensuring that we are supporting EHR-focused partner marketing programs to help deliver incremental pipeline and revenue growth opportunities relative to each partner relationship. Attend healthcare partner conferences as needed.
• Demonstrate a comprehensive working knowledge of Elavon’s healthcare payment solutions, related processes, and impact to our partners’ businesses. Demonstrate a thorough understanding of customers EHR systems, and how Elavon supports and integrates with those systems.
• Identify potential risks (external market, internal or other) that may negatively impact our healthcare partners or downstream customer retention, and ensure prompt, effective internal communication and escalation to address these issues.
• Collaborate with key stakeholders and leaders across U.S. Bank to identify additional banking and treasury growth opportunities for our healthcare technology and EHR partners.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees