Vice President - Global Technical Delivery - Operations

Careers Signant Health•Whitpain Township, PA

3d•Onsite

About The Position

The Vice President, Global Technical Delivery owns the strategy, operating model, and enterprise-wide execution for all revenue-generating business applications. This role translates enterprise strategy into executable plans, leading a globally dispersed organization of Software Design, Software Development, and Software Test leaders to deliver high-quality client implementations and production support while continuously improving operational effectiveness. The Vice President, Global Technical Delivery sets the multi-year vision for Technical Delivery and holds full accountability for on-time, on-budget, quality delivery across the product portfolio. As the senior executive representing Technical Delivery, the Vice President, Global Technical Delivery partners at the leadership-team level to shape company strategy, collaborates closely with Commercial, Product, and cross-functional teams, and serves as a key escalation point for customers and internal stakeholders. This role requires strong operational expertise, people leadership, and the ability to influence across a matrixed organization. Candidates must reside within approximately a two-hour commuting distance of Signant Health's Blue Bell, PA office.

Requirements

Bachelor's Degree in Computer Science, Engineering, Business, or other relevant field; advanced degree preferred
15+ years of technical product or service delivery experience, including experience operating at an executive/VP level, with 10+ years departmental and personnel management experience and 5+ years leading global teams
5+ years in a senior leadership position in enterprise software product development and global deployment, with a proven ability to build and scale large, globally distributed technology delivery organizations
Demonstrated success owning a P&L and driving enterprise-wide operational and financial performance
Excellence in organizational leadership, with a strong track record of building high-performance teams, including experience in coaching, talent development, and program execution
Deep experience in operations budgeting, fiscal management, and multi-year strategic planning, with business acumen contributing to profitability and efficiency goals
Solid leadership skills including change management and stakeholder influence, with a continuous improvement mindset and exceptional executive presence to drive innovation in technology management strategy
Strong grasp of trends in globalization, professional services, business operations, information technologies, and project management disciplines
Strong communication, negotiation, and presentation skills, with the ability to engage clients, senior leaders, and cross-functional stakeholders effectively
Use Artificial Intelligence tools issued and approved by the Company to improve productivity, speed, and quality of the expected outcomes of your position

Nice To Haves

Experience leading a global, multi-time-zone executive team
Flexibility to accommodate a global workforce and international stakeholder schedules
Outstanding interpersonal, written, and verbal communication skills at a board/executive level
Ability to project and maintain a professional, positive, and steady presence under pressure
Working knowledge of relevant industry regulations and standards applicable to the business

Responsibilities

Own the strategic direction and multi-year roadmap for Global Technical Delivery, translating enterprise strategy into an executable operating plan; lead change initiatives and engage stakeholders across the organization to drive continuous improvement.
Serve as a core member of the Endpoint Solutions (EPS) Leadership team, shaping and driving the EPS Operating Plan and holding accountability for its financial and non-financial objectives.
Hold full P&L and budget accountability for Technical Delivery, including forecasting, budget adherence, resourcing investment decisions, and cost-effectiveness across the global organization, contributing to the profitability and efficiency of Signant Health services through sound fiscal management and staffing models.
Build, lead, and continuously develop a high-performing, globally dispersed leadership team, building a culture of accountability, agility, and transparency through effective hiring, coaching, development, and succession planning; monitor and drive team performance using objective measures, addressing underperformance swiftly.
Direct the development and governance of enterprise-wide staffing and capacity models, ensuring resource utilization aligns with pipeline demand and strategic priorities.
Partner with Business Development, Commercial, and Sales leadership at the executive level to support new business targets, shape pipeline strategy, and contribute to proposals and customer presentations; manage customer expectations and deploy resource solutions that scale effectively, serving as a key escalation point for customers and internal stakeholders.
Proactively identify issues, analyze root causes, develop solution options, and deliver clear recommendations.
Define and continuously evolve departmental policy, governance, and operating standards to raise quality, cost-effectiveness, and delivery predictability enterprise-wide, identifying and executing process improvements and automation; monitor and report on operational, financial, and quality metrics, taking corrective action to ensure alignment with targets and delivery of value to customers and business stakeholders.
Own the departmental project award, initiation, and change-order governance process in partnership with Business Development Operations, ensuring enterprise risk and commercial standards are met; represent Technical Delivery in client and executive-level relationship management, including escalations, strategic account reviews, and business development lifecycle support.
Partner with Product Innovation executive leadership to shape the product roadmap, ensuring operational and end-user delivery requirements inform design, development, and release decisions.