Vice President, Global Services

Celebrus Technologies

20h

About The Position

Celebrus is on a mission to improve the relationships between brands and consumers through better data. With more than 25 years in the market, Celebrus is a publicly traded company in the UK and a global leader in enterprise customer data technology. Our platform is trusted by some of the world’s largest organizations and is deployed across 30+ countries. Position Description Reporting directly to the CEO, we are seeking a proven, execution-driven Vice President of Global Services to lead, optimize and scale our global Professional Services and Managed Services organizations. This leader owns outcomes, efficiency, and accountability across the entire post-sale delivery for our customer’s use cases while partnering with our Customer Success organization to create highly referenceable clients by delivering significant value. We seek a proven enterprise services executive with a clear track record of running value-generating, efficient, consulting organizations for a growing software business with discipline, precision, and urgency. This person should also have experience in leveraging services partners to augment our delivery model and bring further efficiencies to our customers. You will be expected to drive predictable delivery, world-class customer outcomes, and strong services margins while building operating models that scale with the business.

Requirements

Significant experience leading enterprise Professional Services and/or Managed Services organizations in a SaaS or software company
Proven experience running consulting organizations within a software business of our size and desired growth plans
Strong track record improving services efficiency, margins, and customer satisfaction
Deep experience designing and scaling enterprise services operating models
Executive presence with customers and internal stakeholders
Decisive leader who identifies issues, effectively communicates them and acts quickly to resolve them. Has the conviction in their judgement to raise any risks ahead of time, stress urgency, and drive action. Acts decisively to address under-performance and drive best practice. Acts decisively to address under-performance and drive best practice.
Independent-minded, formulates clear, well-evidenced recommendations and challenges the CEO / Management Team. Has the confidence in their assessments to manage disagreement and pushback from shareholders.
Resilience to deal with the pace, demands, and complexity of managing the day-to-day business that is looking to grow aggressively.
Demonstrates strong emotional intelligence, adapting communication style to effectively influence diverse stakeholders.
Hands-on executor. Prepared to roll up sleeves, get into the weeds of services management, and own gritty, but critical tasks where required.

Responsibilities

Global strategy and execution for Professional Services and Managed Services.
Delivery outcomes for all of our projects with a special focus on the customer’s acknowledgement of value and satisfaction from our software platform
Services operating model, utilization, margins, and capacity planning
Executive-level customer relationships and escalations
Services talent, leadership bench, and performance culture
A strong partnership with the Product team, as the primary goal is to deliver value from our software. We update our software 2x per annum and keeping your teams up to date on features is important.
Lead all enterprise implementation, onboarding, and advisory engagements
Develop and continuously improve standardized delivery methodologies and governance across regions
Drive fast time-to-value without sacrificing quality or margin
Partner tightly with Sales and Customer Success on deal structure, services packaging, renewals and upsell path
Eliminate inefficiencies and variability in delivery execution
Own and scale the managed services portfolio for customers
Drive recurring services revenue, renewals, and expansion
Establish clear SLAs, KPIs, and accountability across delivery teams
Ensure operational reliability, optimization, and continuous improvement
Sit within the Management Team to represent our Global Services team and help drive the business forward.
Design and continuously improve a best-in-class global services operating model
Own services P&L, forecasting, margin performance, and cost controls
Drive utilization, realization, and delivery predictability
Implement metrics-driven execution across all services teams
Serve as executive sponsor for strategic enterprise accounts
Own escalations and ensure rapid, decisive resolution
Ensure services consistently drive measurable customer outcomes
Partner with Customer Success to drive retention and expansion
Build and lead a high-performance, accountable services organization
Recruit, develop, and retain top-tier enterprise consulting leaders
Establish clear expectations, accountability, and career paths
Drive a culture of ownership, execution, and continuous improvement