About The Position
At Agfa HealthCare, we support healthcare professionals across the globe to transform the delivery of care. Our focus is 100% on providing best-of-suite Imaging IT software solutions that enable secure, effective and sustainable imaging data management. From product development to implementation, our unified Enterprise Imaging Platform is purpose-built to reduce complexity, improve productivity and deliver clinical value. We use our proven track record as an innovator, our in-depth medical knowledge and our strategic guidance to help healthcare providers achieve their clinical, operational and business strategies. Our ability to scale, grow, and deliver exceptional value to customers depends on how effectively we transform and manage our service organization. The Vice President, Service Excellence & Transformation will serve as a key strategic leader reporting directly to the Business President. This role will shape the future of our services model, elevate operational performance, and lead the organization through a multi‑year transformation toward a modern, SaaS‑enabled service ecosystem This role will ensure that the organization realizes the full revenue potential of its value‑added service offerings. This leader will bring a global perspective, a deep understanding of software‑enabled services in healthcare, and a proven ability to drive operational excellence using data, lean principles, and a growth mindset. They will partner closely with the CFO, R&D, COO, and leaders across central services, regional product install teams, and service delivery teams to build a world‑class service organization.
Requirements
- 15+ years of leadership experience in global services, within software/SaaS, healthcare, or other highly regulated, complex industries.
- Demonstrated success leading large‑scale service transformations, including SaaS transitions, operating model redesign, or enterprise modernization.
- Deep experience using business intelligence, analytics, and performance management systems to drive operational excellence.
- Strong background in lean, continuous improvement, and scalable service delivery models.
- Proven ability to lead through influence, build cross‑functional alignment, and translate strategy into measurable results.
- Exceptional communication, executive presence, and the ability to inspire teams through change.
Responsibilities
- Leverage business intelligence, analytics, and performance insights to elevate service quality, customer experience, and operational consistency across all regions.
- Establish and scale service excellence frameworks, KPIs, and continuous improvement methodologies grounded in lean principles.
- Drive a culture of accountability, transparency, and data‑driven decision-making across the global services organization.
- Improve service margin by improving the utilization and billability metrics of services resources across different teams in professional services, support, managed services and cloud
- Improve services margin, including cloud recurring margin, through cost optimization, process standardization, process automation (AI enablement) and selective offshoring and outsourcing.
- Create and scale up new Value Added Revenue streams by monetizing existing service capabilities and developing new service capabilities in partnership with Product Management, Regions Customer teams, Marketing and R&D.
- Lead the end‑to-end transformation of our services model from traditional delivery to a scalable, SaaS‑aligned operating model.
- Redesign processes, capabilities, and service offerings to support & grow recurring revenue, digital enablement, and modern customer lifecycle management.
- Partner with Product, Technology, and Operations to ensure service readiness, adoption, and seamless integration with SaaS platforms.
- Work across central services, regional install teams, and service delivery teams to harmonize processes, eliminate friction, and improve operational efficiency.
- Build strong partnerships with Finance, HR, Product, and Commercial teams to ensure alignment on strategy, execution, and customer outcomes.
- Serve as a visible, influential leader who connects strategy to execution and accelerates organizational alignment.
- Co‑lead major transformation and change initiatives with the COO, ensuring clear communication, stakeholder engagement, and adoption across the enterprise.
- Develop and execute change management strategies that support new ways of working, capability building, and cultural evolution.
- Champion a growth mindset and continuous improvement culture across all levels of the organization.
Benefits
- Dynamic global organization with a history of innovation and strong product portfolio.
- Challenging environment combined with a supportive management structure.
- Career development and growth.
- Competitive salary and benefit package.
- Friendly work environment surrounded by dedicated and professional colleagues.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
