Vice President, Field Operations and Quality Control

Allied Universal • Dallas, TX

2d

About The Position

Allied Universal® is hiring a Vice President, Field Operations and Quality Control. The Vice President, Field Operations and Quality Control is a key leadership player responsible for the efficiency and effectiveness of key administration programs affecting the quality of Allied Universal’s Event Services. This position is responsible for oversight both strategically and tactically of the Special Events Field Operations Team as well as Operational planning with Corporate Event Clients. The Vice President, Field Operations and Quality Control also oversees the administration of our Safety Act Designation program while ensuring that Allied Universal Event Services is executing on Event Industry Best Practices associated with this program. This role has oversight of the Quality Control and Auditing Program, as well as provide Event Risk Intelligence and Command Operations Services. Additional responsibilities include managing the delivery of analytical services improving management processes, ensuring service levels are maintained, and identifying ways of enhancing the event and guest services mission. Overnight travel will be required as well as possible international travel (up to 20%) of the time.

Requirements

• Bachelor’s degree in Business, Marketing, Accounting, Criminal Justice, Sports Management or related field
• Associate’s Degree in Business, Marketing, Accounting, Criminal Justice, Sports Management or related field with a minimum of fifteen (15) years of practical experience in event services or guest services environment
• Minimum of ten (10) years of practical experience in event services or guest services environment
• Experience running operations with a profit and loss (PNL) responsibility
• Professional Sports League and high-risk event operations and management background
• Exposure to and experience in Command Operations / Management - Situational Awareness, Threat Intelligence Management and Emergency Coordination/Response
• Consulting experience in the design and delivery of integrated security, safety and crowd management solutions for major events
• Strong customer service skills
• Excellent written and verbal communication skills
• Detailed logistical and analytical skills
• Demonstrated understanding of business processes and their purpose
• Excellent organizational and prioritization skills
• Strong familiarity with event security/safety and crowd management best practices, policies, procedures, etc. and driving standards nationally
• Demonstrated understanding of how to drive a program associated with compliance, audits, process improvement, etc.
• Project management and strong admin skills with all Microsoft Office suite and industry software’s for auditing, incident reporting/management, etc.
• Organize and drive results with key internal and external partners to drive operating compliance results (leading auditors / managing software product partner / identifying future needs)
• Effective oral and written communication skills
• Planning and organizing skills
• Problem solving skills; able to identify critical issues quickly and accurately
• Attention to detail; able to assess and evaluate situations effectively
• Encourage effective teamwork
• Compile, sort, and interpret data; skilled in research and investigations, able to compile information
• Mediate conflict with tact, diplomacy
• Write informatively, clearly, and accurately
• Team leadership; coaching, mentoring, motivating skills

Nice To Haves

• Master’s degree in Business, Marketing, Accounting, Criminal Justice, Sports Management or related field
• Experience working globally with varied background and experience levels

Responsibilities

• Liaise with internal functions and Allied Universal Event Services (AUES) operations leadership to build relationships and improve service delivery
• Design, implement and oversee world-class quality control and auditing systems and processes to include but not limited to oversight of all process improvement, industry associated standards for auditing and incident management
• Provide leadership consultation relative to design and delivery of integrated security, safety and crowd management solutions for major events across a variety of venues and markets
• Responsible for the oversight both strategically and tactically of the Special Events Field Operations Team as well as Operational planning with Corporate Event Clients
• Oversight of the design and administration of the Safety Act Designation program while ensuring Event Industry Best Practices associated with this program, Quality Control and Auditing Program, as well as provide Event Risk Intelligence and Command Operations Services; ensure service requirements are delivered by ensuring robust processes and infrastructure is in place
• Actively play a significant role in short term and long-term planning, including initiatives geared toward growing operational excellence relative to developing Event Risk Intelligence and Event Management Best Practices
• Create and support enhanced management reporting, information flow, business process and organizational planning
• Supervision and development of direct reports; selection, placement, and career development
• Negotiate, develop, and implement an approval and escalation process with the customer, for special non-standard service requests
• Determine training and compliance procedures methods on issues that have a potential substantial impact on the delivery of services, contract compliance, and personnel suitability
• Ensure regular updates and initiatives are communicated internally as well as externally
• Maintain company documentation for areas of responsibility

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law

What This Job Offers

• Job Type: Full-time
• Career Level: Executive