Vice President, Enterprise Care Management Operations - WellMed - DFW

UnitedHealth Group•Fort Worth, TX

3d•$134,600 - $230,800•Hybrid

About The Position

WellMed, part of the Optum family of businesses, is seeking a Vice President, Enterprise Care Management Operations to join our team in Dallas or Fort Worth, TX. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone. At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together. The Vice President, Care Management is a senior clinical and operational leader responsible for the strategy, performance, and oversight of enterprise-wide outpatient care management and social work programs across multiple markets. This role provides leadership for integrated, clinic-based models serving complex and high-risk populations, with a strong focus on value-based care, Medicare Advantage, and whole-person care delivery. This position directs programs including complex case management, chronic disease management, behavioral health integration, and social work, ensuring a coordinated approach that addresses social determinants of health and leverages community-based interventions. In collaboration with operational leaders, the VP is accountable for program performance, alignment with organizational priorities, and execution of care management strategies. The role ensures compliance with evidence-based clinical guidelines and all applicable regulatory and accreditation requirements, including Medicare and NCQA standards. Additionally, the VP provides long-term strategic planning to integrate care management programs into the organization’s broader mission, operational goals, and commitment to high-quality, patient-centered care The VP of Care Management works closely with the WellMed Leadership and operational teams to achieve the goals and objectives of the Care Management Program and to execute strategy through a matrix model across operations, affordability and clinical leadership.

Requirements

Registered Nurse (RN) degree with minimum of 10 years experience in practice; Active and unrestricted license to practice in any US state with the ability to obtain a Texas license within 12 months of starting employment required
10+ years of management-level experience in managed care, medical management programs required, including five or more years of experience at the Director level or above.
Ability to manage up, laterally, and within non-traditional matrix structures by influence
Knowledge of fiscal management and human resource management techniques; proven evaluative and analytical skills; ability to analyze data/reports and make recommendations
Demonstrate knowledge of the business environment and business requirements (e.g., strategy changes, emerging business needs)
Knowledge of federal and state laws and NCQA regulations relating to managed care, and all aspects of Medical Management
Proven capability working with people at multiple levels organization, prefer multiple locations, multi-function
Proven excellent training and collaboration skills; excellent verbal, written communication, presentation, and facilitation skills; presentation SME with market level interface
Proven ability to establish and maintain effective working relationships with employees, managers, healthcare professionals, physicians and other members of senior administration and the general public
Proven exceptional organizational, detail and accuracy skills
Proven ability and willingness to travel both locally and non-locally as determined by business need
Ability to travel up to 30%25 of the time

Nice To Haves

Master’s degree in Healthcare or Business Administration preferred (10 additional years of comparable work experience beyond the required years of experience may be substituted in lieu of a Master’s degree).

Responsibilities

Designs and directs Care Management and Social Work program descriptions, work plans, program evaluations and overall Model of Care using best available literature and evidence
Directs the development, planning and execution of continual process improvement efforts, policies, procedures, and regulatory compliance functions related to care management and social work activities
Collaborates with physician leadership to execute the implementation of the care management programs as defined by Enterprise as well as OptumCare. Provides information/data to market leadership on an ongoing, regular cadence approved by leadership
Promotes understanding, communication and coordination of all care management programs components with regions and their leadership
Provides oversight and coordination for all activities related to delegated and regulatory requirements including annual health plan delegation audits as needed
Drives adoption of best practices and trends for CM and SW activities
Participates in health plan CMS audits as needed
Monitors/analyzes metrics/data/trends and ensures areas needing attention are communicated to applicable stakeholders and action plans are put into place
Develops operating budget as necessary and participates on various teams, committees and meetings at WellMed and OptumCare
Designs and directs configuration for CM/DM and SW core application and documentation system
Drives and assists in the design of strategic plans and management of enterprise-wide, large-scale clinical initiatives, pilots, and projects promoting quality care for seniors
Directs and oversees innovation initiatives, data analysis activities, and evaluation strategies for clinical programs including, but not limited to, pilot projects, grant-funded research projects, and publication endeavors related to the population we serve in multiple markets and based on the latest evidence