VP, Data and Digital Transformation, TD Garden

Delaware North • Boston, MA

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About The Position

Delaware North Boston Holdings is seeking a Vice President, Data and Digital Transformation to lead innovation and growth at TD Garden and the Boston Bruins. In this pivotal role, you will be responsible for the advancement of the enterprise-wide business strategy and digital functions, driving transformation across fan engagement, operational effectiveness, and revenue optimization. You will leverage AI, emerging technologies, and advanced analytics to create data-driven solutions that empower decision-making and elevate the customer experience. This position offers the opportunity to redefine the future of sports and entertainment through digital innovation, working closely with cross-functional teams to deliver measurable impact. If you are a visionary leader with a proven track record of driving organizational change through data, and thrive in dynamic, fast-paced environments, we want to hear from you.

Requirements

• Bachelor’s degree required; Masters/MBA preferred
• Minimum of 10 years of experience in business strategy functions including data, analytics, digital, sales, marketing, ticketing and business development, ideally in the sports or entertainment industry
• Executive leadership skills with a proven ability to lead dynamic teams and the ability to influence at the C-suite level and communicate technical concepts in business terms
• Hands-on experience with CRM platforms, marketing automation tools, and data integration technologies and a deep understanding of omnichannel customer journeys
• Experience applying AI, machine learning, or automation to enhance efficiency, personalization, or business performance
• Ability to define KPIs for digital transformation initiatives and measure impact across revenue, engagement, and operational efficiency
• Experience overseeing front-end and back-end development, buildout of data ecosystem to achieve golden record, and integrations to power operations
• Background in developing proformas and evaluating ROI for new initiatives or strategic investments
• Familiar with formal operations management theory and comfortable with managing complex projects and workflows
• Strong stakeholder management skills with demonstrated success partnering across marketing, revenue, sales, support functions and operations teams

Responsibilities

• Deliver a unified data ecosystem with analytics frameworks and reporting systems that provide real time visibility, insights, and drive a culture of data-driven decision making
• Champion adoption of emerging technologies including AI and beyond (e.g., AR/VR, blockchain, IoT) to unlock efficiencies, personalization opportunities, and competitive advantages
• Advance digital marketing ecosystems including content, social, ecommerce and engagement platforms to strengthen brand presence, accelerate audience growth, grow revenues, and deepen loyalty
• Develop vision and execution plan for future-state and personalized fan experiences across in venue and digital platforms integrating seamless touchpoints
• Lead analysis of customer behaviors, market dynamics, and competitive trends to shape strategic direction, revenue optimization, improve marketing effectiveness, and identify growth opportunities
• Arm stakeholders with advanced financial modeling pricing strategies and performance forecasting to maximize yield profitability and retention across all business lines
• Drive organizational adoption of new systems and processes through structured change management and training programs

Benefits

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What This Job Offers

• Job Type: Full-time
• Career Level: Executive