Vice President, Customer Success

BEHAVIORALLY INC

1d•Hybrid

About The Position

At Behaviorally, you’ll do more than drive business—you’ll shape the future direction of our company and the industry. As a senior leader, you’ll steer multi-million-dollar client partnerships, influence corporate strategy, and build our reputation as the global authority in shopper insights. This role offers: Strategic Influence: Collaborate with leaders at the world’s most influential CPG and FMCG brands. High-Level Impact: Drive commercial success across multi-million-dollar portfolios while influencing corporate strategy. Leadership & Growth: Mentor and empower teams to deliver best-in-class insights, fostering a culture of excellence and innovation. Recognition: Build your presence as a thought leader in shopper and packaging insights while shaping the company’s strategic direction. Flexibility & Balance: Hybrid work model (3 days per week in-office), annual performance-based incentives, and unlimited paid time off. Who We Are We are Behaviorally, Inc., the #1 global market leader in digital shopper marketing. With decades of experience and category expertise, we apply our unique behavioral framework and digital-first approach to help brands navigate the uncertainty of a changing retail environment. We help clients make smarter shopper marketing decisions by defining and diagnosing the digital and physical behaviors that drive shopper growth.

Requirements

9+ years of experience in market research with proven success driving revenue growth.
Strong leadership skills with a track record of mentoring and developing high-performing teams.
A commercial mindset with experience delivering growth across multiple research methodologies and solutions.
Excellent communication, storytelling, and relationship-building abilities.
A strategic, creative thinker with natural curiosity and comfort navigating in fast-paced environments

Responsibilities

Build and expand executive-level relationships with senior decision makers at top global brands.
Lead and grow a portfolio of client accounts generating $3.5M+ in annual revenue.
Develop and lead actionable account plans and maintain a robust proposal pipeline ($750K+) across our full product suite (including Quant, Qual, and AI-enabled solutions).
Forecast revenue with precision across weekly, monthly, quarterly, and annual cycles.
Mentor and manage teams to deliver best-in-class, behavioral insights across multiple solutions.
Contribute to corporate KPIs and strategic initiatives, guiding Behaviorally’s long-term direction.
Build an industry presence as a recognized voice in shopper and packaging insights.