Vice President, Customer Success
About The Position
At Behaviorally, you’ll do more than drive business—you’ll shape the future direction of our company and the industry. As a senior leader, you’ll steer multi-million-dollar client partnerships, influence corporate strategy, and build our reputation as the global authority in shopper insights. This role offers strategic influence, high-level impact, leadership and growth opportunities, recognition as a thought leader, and flexibility with a hybrid work model, annual performance-based incentives, and unlimited paid time off. Behaviorally, Inc. is the #1 global market leader in digital shopper marketing, applying a unique behavioral framework and digital-first approach to help brands navigate the uncertainty of a changing retail environment and make smarter shopper marketing decisions.
Requirements
- 9+ years of experience in market research with proven success driving revenue growth.
- Strong leadership skills with a track record of mentoring and developing high-performing teams.
- A commercial mindset with experience delivering growth across multiple research methodologies and solutions.
- Excellent communication, storytelling, and relationship-building abilities.
- A strategic, creative thinker with natural curiosity and comfort navigating in fast-paced environments.
Responsibilities
- Build and expand executive-level relationships with senior decision makers at top global brands.
- Lead and grow a portfolio of client accounts generating $3.5M+ in annual revenue.
- Develop and lead actionable account plans and maintain a robust proposal pipeline ($750K+) across our full product suite (including Quant, Qual, and AI-enabled solutions).
- Forecast revenue with precision across weekly, monthly, quarterly, and annual cycles.
- Mentor and manage teams to deliver best-in-class, behavioral insights across multiple solutions.
- Contribute to corporate KPIs and strategic initiatives, guiding Behaviorally’s long-term direction.
- Build an industry presence as a recognized voice in shopper and packaging insights.
Benefits
- Hybrid work model (3 days per week in-office)
- Annual performance-based incentives
- Unlimited paid time off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
