Vice President Customer Operations

Delta Dental • United States,

8d • $209,300 - $334,900 • Remote

About The Position

The Vice President of Customer Operations reports to the Executive Vice President, Chief Operating Officer and is responsible for leading the transformation of customer care and operational excellence across the enterprise. This role integrates member and provider interactions, drives digital innovation, and enhances service delivery through strategic leadership and cross-functional collaboration. The VP will champion initiatives that elevate customer experience, optimize operational performance, and position Delta Dental as a leader in oral healthcare.

Requirements

• Requires background check.
• Proof of eligibility to work in the United States must be provided if selected for hire.

Responsibilities

• Leading the transformation of customer care and operational excellence across the enterprise.
• Integrating member and provider interactions.
• Driving digital innovation.
• Enhancing service delivery through strategic leadership and cross-functional collaboration.
• Championing initiatives that elevate customer experience.
• Optimizing operational performance.
• Positioning Delta Dental as a leader in oral healthcare.

Benefits

• Competitive base and incentive pay
• 401(k) with robust matching and non-matching contributions
• Rich medical & pharmacy benefits
• 100% employer-paid dental and vision benefits
• Holistic wellbeing program with deep financial incentives
• Generous paid time off plus 12 paid holidays and your birthday off
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
• Social responsibility and volunteer opportunities
• Employee discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed