Vice President, Compliance Support & Governance)

Merrick Bank • South Jordan, UT

13d

About The Position

The Vice President, Compliance Support & Governance drives consistency, coordination, and operational efficiency across Merrick Bank product teams. This leadership role oversees centralized support functions, regulatory testing and review processes, and continuous improvement to ensure compliance activities are effective and aligned with the bank’s strategic direction.

The role leads governance and improvement of the enterprise compliance framework, including second-line privacy oversight, policy lifecycle management, risk assessments, testing, issue remediation, complaints governance, reporting, training, and compliance operations. It partners with business leaders and control functions to promote consistent interpretation and execution of compliance requirements, and develops team capability and accountability.

The preferred work locations are South Jordan, Utah; Wilmington, Delaware; Lake Mary, Florida; or Pittsburgh, Pennsylvania. A hybrid or remote work model, or other locations, may be considered at the hiring manager’s discretion.

Requirements

• At least 9 years of compliance and regulatory banking experience in consumer credit cards, or equivalent educational or banking experience.
• Advanced knowledge of banking laws and regulations.
• Demonstrated ability to design and implement scalable compliance frameworks, including second-line privacy oversight.
• Strong analytical, strategic, and problem-solving skills and the ability to manage complex processes.
• Advanced communication and presentation skills, including the ability to work with executive leadership, external partners, and regulators.
• Proven leadership and team-building abilities in a fast-paced, dynamic environment.
• Professional judgment, integrity, accountability, independent decision-making, and sound judgment.
• Proficiency in Microsoft Office and familiarity with compliance management platforms.
• Intermediate to advanced Excel proficiency, including VLOOKUP and pivot tables, for data analysis and reporting.
• Ability to foster teamwork, critical thinking, and accountability, and to adapt to regulatory and organizational changes.
• Effective leadership and interpersonal skills to guide, mentor, and develop compliance staff.

Nice To Haves

• At least 5 years of direct employee management experience.
• An applicable certification, strongly preferred, such as CRCM or CAMS.
• Familiarity with SharePoint and internal compliance management systems such as Archer.

Responsibilities

• Lead governance, execution, and continuous improvement of the enterprise compliance framework across business lines.
• Develop, implement, and maintain the enterprise Privacy framework for second-line oversight, including governance, monitoring, risk assessment, reporting, and effective challenge of first-line privacy activities.
• Own development, maintenance, and enterprise publication of compliance policies, standards, and procedures, including lifecycle management of the Policy Manual and coordination of reviews and approvals.
• Provide strategic oversight of compliance risk assessments, testing programs, issue management, findings, and remediation; conduct quality reviews and promote consistent methodology, documentation, and execution.
• Prepare and deliver compliance reports and materials for senior leadership, management committees, the Board of Directors, and regulators, and maintain exam and audit readiness.
• Establish and administer centralized compliance calendars for risk assessments, testing, policy reviews, Regulation W analyses, CFPB submissions, and regulatory commitments; monitor milestones and escalate gaps or delays.
• Lead issue and findings governance, including ownership assignment, validation and pre-closure reviews, milestone tracking, escalation, data integrity, consistent mapping and tagging, and oversight of open findings in Archer.
• Oversee enterprise complaint management governance, including regulatory liaison with FDIC, UDFI, and BBB; review and challenge business-line responses and identify emerging consumer compliance risks through trend analysis.
• Aggregate and analyze compliance metrics, trends, findings, and emerging risks across teams to inform leadership decisions and strengthen the enterprise risk posture.
• Design, maintain, and enhance standardized compliance templates, tools, and methodologies for assessments, testing, issue management, reporting, and governance.
• Partner with business leaders, Compliance, CWS, Risk, Legal, and Internal Audit to promote consistent interpretation and application of requirements and effective remediation.
• Improve departmental operations by optimizing workflows, eliminating redundancies, implementing best practices, and strengthening compliance effectiveness.
• Oversee compliance training strategy, development, deployment, monitoring, and issue resolution.
• Mentor, develop, and engage compliance team members and foster critical thinking, innovation, accountability, and continuous improvement.
• Lead employee engagement initiatives and convert survey feedback into documented action plans to strengthen team effectiveness and retention.
• Maintain and govern compliance knowledge platforms and tools, including SharePoint, MyNet Roles and Responsibilities, and other compliance systems and repositories.
• Develop, document, communicate, maintain, and enforce effective control-system policies and procedures within the area of oversight; update them when operating conditions change or control breakdowns or noncompliance arise.
• Comply with bank internal-control policies and applicable laws and regulations, and communicate operational problems, policy violations, code-of-conduct issues, regulatory noncompliance, or illegal acts.

Benefits

• Competitive pay, including a bonus target or variable pay incentive program.
• Medical, dental, and vision benefits.
• 401(k) plan with company match.
• Short- and long-term disability insurance.
• Wellness programs.
• Group life and AD&D insurance.
• Paid vacation, sick days, and bank holidays.
• Employee engagement activities, including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, and service recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed