Vice President, Compliance Support & Governance)

Merrick Bank • South Jordan, UT

21d

About The Position

The Vice President, Compliance Support & Governance drives consistency, coordination, and operational efficiency across Merrick Bank product teams. This leader oversees centralized compliance support functions, streamlines regulatory testing and review processes, and advances continuous process improvement to ensure compliance activities are effective and aligned with the Bank’s strategic direction. The role leads enterprise compliance governance, including second-line privacy oversight, policy lifecycle management, risk assessments, testing, issues and findings, complaint management, training, reporting, compliance tools, and team development.

The preferred work locations are South Jordan, Utah; Wilmington, Delaware; Lake Mary, Florida; or Pittsburgh, Pennsylvania. A hybrid or remote arrangement, or another location, may be considered at the hiring manager’s discretion.

The position is responsible for developing, documenting, communicating, maintaining, and enforcing effective control policies and procedures; updating them when operating conditions change or control breakdowns or noncompliance arise; following Bank internal control policies; understanding applicable laws and regulations; and communicating operational problems, policy violations, or legal and regulatory noncompliance.

Requirements

• At least 9 years of compliance and regulatory banking experience in consumer credit cards, or equivalent educational or banking experience.
• Advanced knowledge of banking laws and regulations.
• Ability to design and implement scalable compliance frameworks, including second-line privacy oversight.
• Strong analytical, strategic, and problem-solving skills, including the ability to manage complex processes.
• Advanced communication and presentation skills for interaction with executive leadership, external partners, and regulators.
• Leadership and team-building ability in a fast-paced, dynamic environment.
• Professional judgment, integrity, and accountability.
• Proficiency in Microsoft Office and familiarity with compliance management platforms.
• Ability to foster teamwork, critical thinking, and accountability.
• Flexibility to adapt to regulatory changes and organizational priorities.
• Independent decision-making and sound judgment.
• Leadership and interpersonal skills to guide, mentor, and develop compliance staff.
• Intermediate to advanced Excel proficiency, including VLOOKUP and pivot tables, for data analysis and reporting.
• Familiarity with SharePoint and internal compliance management systems such as Archer.

Nice To Haves

• At least 5 years of direct employee management experience.
• Applicable certification, such as CRCM or CAMS.

Responsibilities

• Lead governance, execution, and continuous improvement of the enterprise compliance framework across business lines.
• Develop, implement, and maintain the enterprise privacy framework for second-line oversight, including governance, monitoring, risk assessment, reporting, and challenge of first-line privacy activities.
• Own development, maintenance, and publication of compliance policies, standards, and procedures, including lifecycle management of the Policy Manual and coordination of reviews and approvals.
• Provide strategic oversight of compliance risk assessments, testing programs, issue management, findings, and remediation; conduct quality reviews and promote consistent methodology, documentation, and execution.
• Direct compliance reporting and materials for senior leadership, management committees, the Board of Directors, and regulators; maintain exam and audit readiness.
• Establish and administer centralized compliance calendars for risk assessments, testing, policy reviews, Regulation W analyses, CFPB submissions, and regulatory commitments; monitor milestones and escalate delays or gaps.
• Lead issue and findings governance, including ownership, validation, pre-closure reviews, milestone tracking, escalation, data integrity, consistent mapping and tagging, and oversight of open findings in Archer.
• Oversee enterprise complaint management governance, including regulatory liaison with FDIC, UDFI, and BBB; review and challenge business-line responses and use trend analysis to identify consumer compliance risks and improvements.
• Aggregate and analyze compliance metrics, trends, findings, and emerging risks across product and business teams to inform leadership and strengthen the enterprise risk posture.
• Design, maintain, and improve standardized compliance templates, tools, and methodologies for assessments, testing, issue management, reporting, and governance.
• Partner with business leaders, Compliance, CWS, Risk, Legal, and Internal Audit to support consistent interpretation and application of requirements and effective remediation.
• Improve departmental operations by optimizing workflows, eliminating redundancies, implementing best practices, and strengthening compliance effectiveness.
• Oversee compliance training strategy, development, deployment, monitoring, and issue resolution.
• Mentor, develop, and engage compliance staff and foster critical thinking, innovation, accountability, and continuous improvement.
• Lead employee engagement initiatives and turn survey feedback into documented action plans to strengthen team effectiveness and retention.
• Maintain and govern compliance knowledge platforms and tools, including SharePoint, MyNet Roles and Responsibilities, and other compliance systems and repositories.
• Develop, document, communicate, maintain, and enforce control system policies and procedures within the area of oversight.
• Update policies and procedures when operating conditions change or control breakdowns or noncompliance occur.
• Comply with Bank internal control policies and procedures and applicable laws and regulations.
• Communicate operational problems, Code of Conduct or legal and regulatory noncompliance, policy violations, and illegal acts.

Benefits

• Competitive pay, including a bonus target or variable pay incentive program.
• Medical, dental, and vision coverage.
• 401(k) plan with company match.
• Short- and long-term disability coverage.
• Wellness programs.
• Group life and AD&D insurance.
• Paid vacation, sick days, and bank holidays.
• Employee engagement activities, including Employee Appreciation Day, DEI Employee Resource Groups, corporate social responsibility, and service recognition.
• Comprehensive benefits suite and variable pay incentive programs based on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed