Vice President, Client Success-2606100SB02

Ardmore Roderick•Chicago, IL

14d•$220,480 - $299,520•Hybrid

About The Position

Ardmore Roderick is a full-service infrastructure solutions firm that specializes in Utilities, Transportation, Aviation, Rail and Transit, Building and Facilities Projects. We are headquartered in Chicago, IL with offices in Florida, Illinois, North Carolina, Ohio, Pennsylvania, Tennessee and Texas. Our Vision is Reimagining infrastructure to improve lives and communities. Our Mission is Transforming communities by empowering the best minds to deliver innovative infrastructure solutions. Our Values are We Care: especially about excellence, impact, innovation, inclusion and safety. We are seeking a new Vice President, Client Success to join our team at Ardmore Roderick. As a Vice President, Client Success, you will join a team of infrastructure solutions experts working to solve our client’s ever evolving project needs. This role can be based at any of our US Ardmore Roderick locations and will require frequent travel to engage with the executive leadership team, employees, clients and partners. The Vice President, Client Success will be responsible for leading the firm's national growth strategy, strengthening client relationships and building a high-performance business development culture across the organization. The successful candidate will develop and institutionalize a disciplined approach to market growth while fostering the entrepreneurial spirit that drives innovation, client trust and long-term success. The role will partner closely with executive leadership, market leaders and operational teams to accelerate revenue growth, expand key client relationships, improve win rates and elevate the firm's brand and market position. The role will also serve as the firm's chief growth catalyst, ensuring that business development becomes a shared organizational capability rather than the responsibility of a select few.

Requirements

Bachelor's degree in engineering, architecture, construction management or related field of study
15+ years of experience in engineering, architecture, construction, professional services or related consulting industries
Demonstrated success leading regional and/or enterprise growth initiatives
Proven experience building and scaling business development organizations
Strong understanding of seller-doer environments
Strategic thinker with strong execution capability
Proven record of driving revenue growth and expanding strategic client relationships
Highly collaborative and influential
Comfortable balancing accountability with empowerment
Executive presence and credibility with clients, partners and senior leaders
Passionate about developing people and creating organizational capability
Have a team player mindset with the ability to communicate and influence proficiently in written and verbal forms
Have exceptional organizational skills that help drive firmwide revenue and sales growth

Nice To Haves

Advanced degrees in business management, engineering or organizational growth
PE license

Responsibilities

Develop and execute the firm's enterprise growth strategy
Identify priority markets, end-markets, geographies and strategic accounts
Create annual and multi-year growth plans aligned with company strategic plan and corporate objectives
Analyze market trends, client needs, competitive dynamics and emerging opportunities
Partner with executive leadership to evaluate acquisitions, partnerships and market entry opportunities
Build executive-level relationships with key clients and stakeholders
Develop strategic account management practices and processes
Increase client retention, repeat business and market share
Lead client satisfaction measurement programs
Establish clear sales processes, pipeline management standards and opportunity tracking
Improve pursuit strategy, capture planning and proposal effectiveness
Drive accountability for growth performance across all market sectors
Lead major pursuits and strategic opportunities
Coach and mentor market leaders, project managers, and technical professionals in business development
Develop training programs that strengthen client engagement and seller-doer capabilities
Create incentives and recognition programs that reinforce growth behaviors
Champion collaboration across regions, markets, and disciplines
Partner with marketing and communications leadership to align growth initiatives with brand strategy and industry visibility
Ensure marketing investments support targeted growth objectives
Improve lead generation and market awareness activities
Establish firmwide growth KPIs and reporting
Monitor pipeline health, win rates, client retention and revenue growth
Lead quarterly growth reviews with market leaders
Drive data-informed decision making across the organization