Vice President, Client Success Team Lead - Chase Media Solutions

JPMorgan Chase & Co.•New York, NY

13d•$120,200 - $155,250

About The Position

As a Vice President, Client Success Team Lead within Chase Media Solutions, you will report to the Head of Client Success and lead a team focused on maximizing revenue growth and retention through an engaging, consultative client experience for brands and agencies by delivering value through our Chase Offers platform. If you have experience building and leading high performance account management teams, excellent organization and communication skills, and are passionate about growing a new emerging media channel we would love to hear from you.

Requirements

5+ years of account management experience within the digital media or performance marketing industry
2+ years of account management leadership experience
Demonstrated leadership ability in building, inspiring and managing high-performing, scalable client success teams
Deep understanding of the digital media landscape and the role of account management to deliver successful client solutions
Strong collaboration skills with cross-functional teams and exceptional interpersonal communication skills to build internal and external client relationships
Ability to perform and navigate ambiguity in a highly dynamic, rapidly changing, and growing environment
Experience presenting to executives and marketing leadership both internally and externally, with strong interpersonal skills and a high attention to detail

Nice To Haves

Vertical expertise in key consumer categories such as grocery, dining, gas & convenience, retail, travel

Responsibilities

Build out the Client Success function for Chase Media Solutions
Lead a team of client success managers and associates to deliver excellent service to clients
Collaborate with the sales organization to craft client success strategies to win new business and retain and grow existing clients to achieve revenue targets
Partner cross-functionally with key support teams such as sales, operations and analytics to create a cohesive client engagement experience, ensure successful executions and drive continuous improvement to deliver for our clients
Implement client feedback strategy to identify key success factors and pain points within our product offering and our client experience to help inform sales/marketing strategy, process improvements and product enhancements to better deliver for clients
Implement approach to resolving client issues and escalations
Develop and maintain a strong understanding of key vertical market trends and customer opportunities
Represent Chase Media Solutions at events and serve as a brand and business ambassador