Vice President, Client Services - Private Assets

The Citco Group•Jersey City, NJ

About The Position

About Citco Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs. For more information about Citco, please visit www.citco.com About the Team & Business Line: Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience. As a core member of our Client Services - Private Assets team, you will be working with some of the industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon.

Requirements

8 – 10 years of experience in client service and managing client relationships of an alternative asset manager at a fund administrator or other similar service provider.
Skills in negotiation, business planning and budgeting, margin analysis and technical accounting.
Strong leadership skills
Project management skills with attention to detail and proven ability to multi-task.
Strong written and verbal communication skills.
A Bachelor’s Degree in Accounting or similar fields

Nice To Haves

CPA designation a plus

Responsibilities

Cultivate connections with C-suite executives.
Gain insight into their professional history and achievements.
Recognize key decision-makers and influencers.
Foster personal relationships.
Assess the extent of infrastructure investments made by the client.
Familiarize yourself with their other service providers and vendors, and identify their existing challenges.
Understand the fund structure and related entities.
Understand investment strategy and short- and long-term business vision.
Identify & investigate opportunities to strengthen existing partnerships by advocating for the inclusion of more CITCO products and services.
Assist in the coordination of new client integrations and existing client launches.
Ensure clients are familiar with CITCO systems, processes, and outputs.
Negotiate Service Level Agreements (SLAs) with the client in accordance with the service proposal, collaborating closely with the appropriate Operations Team.
Establish a formal communication strategy format with the client, which may include quarterly meetings, usually in person, along with monthly calls. The Relationship Manager will be tasked with implementing this communication strategy.
Communicate updates regarding Citco's developments, system enhancements, and product improvements to clients.
Act as the client's representative within the organization and oversee internal communications with various business lines, operational teams, and support teams.
Develop Key Performance Indicators (KPIs) for both internal use and external dissemination.
Prepare local and global presentations/ reports as required on client relationships
Review profitability of client accounts and address negative trends.
Support the development of pricing models and fee proposals for the launch of new funds, the introduction of additional services, and the restructuring of fees.
Regularly update the CRM system on a weekly basis to reflect client activities that are pertinent to the business.