Vice President, Client Partnership

HugeInc

4d • $200,000 - $235,000 • Remote

About The Position

At Huge, Client Partnership is the engine that powers business ownership and the definitive driver of enterprise value. We are accountable for holistic portfolio health—balancing high-stakes relationship stewardship with surgical P&L integrity. Success requires a "triple-threat" leader: a strategic confidant within the client’s matrix, a relentless operator who unlocks new growth, and a champion for the internal teams delivering groundbreaking craft.

The VP, Client Partnership, is responsible for providing both strategic and tactical leadership for multiple clients within a portfolio. They serve as the senior partner and confidant for clients as well as internal cross-disciplinary teams to ensure the quality of the relationship and work product.
The VP, Client Partnership, will manage a team who are responsible for day-to-day account operations and relationship management. They consistently demonstrate excellent team management skills and operational/business management capabilities in order to drive successful engagements.
They’re passionate about the digital space, creative work, and developing amazing user-branded experiences.

Requirements

• 10+ years of experience.
• Led complex, large-scale client engagements in a digital agency, consultancy, or tech-services powerhouse.
• Proven track record of managing $5M+ of client work where quality, efficiency, and financial health are never compromised.
• Experience leading large, cross-disciplinary teams (20+).
• Experience with overall account management, account growth, and leadership of cross-functional teams to develop approaches and targets that meet the business goals of our clients.
• Ability to develop overall engagement strategy and work with department heads, discipline leads and project teams to execute plans.
• Strong presentation, verbal and written skills.
• Proven ability to develop well-positioned and thoughtful documents and presentations.
• Genuine eagerness to work with, mentor, encourage, and learn from a diverse and talented team.

Responsibilities

• Providing both strategic and tactical leadership for multiple clients within a portfolio.
• Serving as the senior partner and confidant for clients as well as internal cross-disciplinary teams to ensure the quality of the relationship and work product.
• Managing a team responsible for day-to-day account operations and relationship management.
• Demonstrating excellent team management skills and operational/business management capabilities to drive successful engagements.
• Expanding contacts with key client executives and maintaining strong post-engagement relationships, introducing new opportunities accordingly to grow/develop long-term DAOR relationships.
• Managing portfolio profitability; working with EDs to develop and negotiate statements of work, and ensuring the work is delivered on budget.
• Identifying needs that the client may not recognize and ensuring that approaches and solutions are linked to objectives and future needs.
• Consistently managing client expectations, ensuring delivery of the highest quality service, and soliciting and acting on client feedback.
• Working with engagement teams to ensure account work is projected accurately and effectively and efficiently planned and staffed with all deliverables prioritized accordingly.
• Leading strategic development of new business pitches from RFP response to closing accounts including MSA and contract negotiations.

Benefits

• Huge is committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of innovators, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.
• Huge is an equal opportunity employer (EOE). We strongly support diversity in the workforce.
• We are committed to an inclusive, barrier-free recruitment and selection process and work environment.
• If you are contacted for a job opportunity, please advise us of any accommodation needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.
• Workers shall not be required to pay employers’ or agents’ recruitment fees or other related fees for their employment. If any such fees are found to have been paid by workers, such fees shall be repaid to the worker.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed