Vice President, Client Operations
BNY•Pittsburgh, PA
•Onsite
About The Position
We are seeking a seasoned Client Service Operations Analyst with experience in commercial paper settlements, funds transfers, and security settlements. The ideal candidate excels in client services (internal and external), operates effectively under tight timelines, and demonstrates rigorous attention to detail. This role supports day-to-day operational execution, exception management, and client issue resolution to ensure accurate, timely processing, and outstanding client outcomes.
Requirements
- Bachelor’s degree in Business, Finance, or a related field
- Typically 7-12 years of experience
- Prior hands-on experience in commercial paper settlements, funds transfers, and security settlements within the financial services industry
- Familiarity with market utilities and messaging (e.g., SWIFT, Fedwire, DTCC/NSCC, custodians, counterparties)
- Experience with institutional clients such as asset managers, banks, corporates, or broker-dealers
- Exposure to process improvement methodologies (Lean/Six Sigma) and KPI/metric reporting
- Experience with operational change management, UAT, and documentation updates
- Proven client service experience across internal stakeholders and external institutional clients; strong stakeholder management and communication skills
- Demonstrated ability to operate within tight timelines and market cutoffs with high accuracy and accountability
- Exceptional attention to detail with a strong control mindset and familiarity with audit requirements
- Solid understanding of settlement cycles, market infrastructure, and standard messaging/confirmation processes
- Experience handling exceptions, reconciliations, and investigations, including root-cause analysis and corrective action
- Proficiency with operational systems related to settlements and payments; strong Excel skills for tracking, analysis, and reporting
Responsibilities
- Execute end-to-end settlement processes for commercial paper, securities, and funds transfers, ensuring timely and accurate completion and adherence to cutoffs
- Monitor, investigate, and resolve exceptions, breaks, and inquiries across cash, securities, and commercial paper workflows; escalate issues appropriately
- Coordinate and confirm trade details, reference data, and settlement instructions; validate supporting documentation and ensure compliance alignment
- Manage client inquiries and service requests, providing clear, professional communication and proactive issue follow-up for internal stakeholders and external clients
- Perform daily reconciliations, confirmations, and control checks; maintain full audit trails and evidence of key controls
- Ensure adherence to operational risk, compliance, and control frameworks; follow established SOPs while identifying opportunities for process improvement
- Collaborate with cross-functional teams (Operations, Client Service, Risk/Compliance, Technology) to resolve complex issues and implement remediation plans
- Prepare and maintain procedural documentation, metrics, and performance reporting; contribute to continuous improvement initiatives
- Support new client onboarding, account setup, and validation of settlement instructions where applicable
- Participate in testing for system enhancements, operational changes, and contingency/BCP exercises
Benefits
- Highly competitive compensation
- Benefits and wellbeing programs
- Access to flexible global resources and tools
- Generous paid leaves
- Paid volunteer time
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What This Job Offers
Job Type
Full-time
Career Level
Senior
