Vice President, Client Operations

BNY Mellon•Lake Mary, FL

3d•Onsite

About The Position

Vice President, Client Operations At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Vice President to join our Client Service team This role is located in Lake Mary. In this role, you’ll make an impact in the following ways: The Vice President, OPS Client Service plays a pivotal role in ensuring exceptional client service within the Client Operations & Reporting function. This role is instrumental in aligning with BNY's strategic pillars by fostering operational excellence and enhancing client satisfaction. The position focuses on developing and implementing strategies to improve client interactions, streamline operations, and ensure compliance with industry standards and organizational principles. As an individual contributor, the Vice President, OPS Client Service leverages expertise in client operations to deliver high-quality service and support the business's growth objectives.

Requirements

Bachelor's degree in Business, Finance, or a related field.
Typically 7-12 years of experience.
Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams.
Proficiency in client service operations and a thorough understanding of industry regulations and standards.
Comfortable working in a high risk, high impact environment with strict controls and escalation protocols

Nice To Haves

Advanced degree or professional certification preferred.

Responsibilities

Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes.
Ensure compliance with regulatory requirements and company policies by maintaining up-to-date knowledge of industry standards and implementing necessary changes.
Collaborate with cross-functional teams to address client needs and resolve complex issues, demonstrating strong problem-solving skills.
Provide expert guidance and support to internal teams and clients, fostering a culture of excellence and continuous improvement.
Analyze client feedback and operational data to drive improvements and inform strategic decision-making.