Vice President, Client Operations

BNY Mellon • Houston, TX

2d • Onsite

About The Position

We're seeking a future team member for the role of Vice President, Operations Client Service to join our Client Operations & Reporting team. This role is located in Houstin, Texas. In this role, you'll make an impact in the following ways: Develop and implement client service strategies by utilizing in-depth knowledge of client operations and industry best practices. Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes. Ensure compliance with regulatory requirements and company policies by maintaining up-to-date knowledge of industry standards and implementing necessary changes. Collaborate with cross-functional teams to address client needs and resolve complex issues, demonstrating strong problem-solving skills.

Requirements

• Bachelor's degree in Business, Finance, or a related field.
• Typically 7-12 years of experience.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
• Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams.
• Proficiency in client service operations and a thorough understanding of industry regulations and standards.

Nice To Haves

• Advanced degree or professional certification preferred.

Responsibilities

• Develop and implement client service strategies by utilizing in-depth knowledge of client operations and industry best practices.
• Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes.
• Ensure compliance with regulatory requirements and company policies by maintaining up-to-date knowledge of industry standards and implementing necessary changes.
• Collaborate with cross-functional teams to address client needs and resolve complex issues, demonstrating strong problem-solving skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior