Vice President, Client Operations

Vivvi Early Learning•New York, NY

9d•$150,000 - $200,000•Hybrid

About The Position

Vivvi is seeking a highly analytical and operationally strong leader to oversee a broad portfolio spanning onsite childcare operations, platform operations, operational reporting, launch management, provider network strategy, and enterprise client operational support. This role reports directly to the Chief Commercial Officer and partners closely with Client Success, Concierge, Finance, Enrollment, Tech, Operations, and provider network teams. This role requires a strong operator who is equally comfortable analyzing operational trends, improving workflows, managing escalations, supporting enterprise clients, optimizing operational performance, and driving accountability across teams and systems.

Requirements

10+ years of operational leadership experience
Strong experience with analytics, reporting, forecasting, and systems
Advanced proficiency in Salesforce (required)
Experience scaling operational teams, service delivery models, or multi-site/service networks
Background in operationally complex environments such as marketplaces, healthcare, staffing, hospitality, or customer operations
Can identify trends in operational data and translate insights into action plans and operational improvements
Comfortable operating in fast-moving, high-growth environments
Strong communicator with experience presenting data and recommendations to leadership and enterprise clients
Willing to travel as needed
Independent US work authorization

Nice To Haves

Hubspot experience preferred

Responsibilities

Lead operational coordination for employer-sponsored childcare center launches and expansion initiatives
Manage launch timelines, stakeholder communication, licensing readiness, and operational execution in partnership with Operations teams
Support post-opening operational reviews, escalations, reporting, and partnership coordination
Partner directly with enterprise clients on operational performance, growth opportunities, and strategic initiatives
Oversee operational performance of Vivvi’s backup care and platform services business
Monitor key metrics including fulfillment, utilization, service delivery, performance against budget and client experience
Analyze trends and identify risks and opportunities for growth
Support operational scaling and capacity planning as the business grows
Partner with the Tech Lead to ensure strong platform performance and reporting accuracy
Oversee Concierge operational performance, workflows, and service quality
Improve fulfillment outcomes, response times, escalation handling, and member experience
Partner with Client Success teams to support client needs and handle escalations
Oversee network compliance, quality, provider performance, and coverage strategy
Monitor fulfillment trends, operational outcomes, and geographic demand patterns to support network growth priorities
Partner with Network leadership to prioritize expansion opportunities
Build and own operational reporting, dashboards, KPI tracking, and forecasting
Translate operational data into business insights and recommendations
Use data to prepare executive-level reporting and client-facing presentations
Manage the Tech Lead and external development partners to support app functionality, operational performance and overall platform improvements
Lead Salesforce reporting and workflow optimization and improvement
Coordinate across Concierge, Finance, Enrollment, Tech, and provider network teams to drive operational execution
Lead operational escalations involving enterprise clients or client employees
Drive strong communication, prioritization, organization, and follow-through across teams