Vice President, Client Operations Manager

BNY Mellon • Houston, TX

4d

About The Position

In this role, you'll make an impact in the following ways: Lead support for major external clients by resolving complex operational and technical issues, ensuring requests are executed, and directing clients to appropriate resources at BNY. Apply advanced problem-solving skills, judgment, and experience to analyze complex information and deliver high-quality service to a specialized client base, resolving the most complex or non-routine inquiries. Leverage in-depth knowledge of BNY products and services across lines of business and geographies to proactively identify client needs, contribute to business development efforts, and propose expanded offerings for front-office consideration. Participate in and lead internal initiatives to improve the client experience, develop process improvements based on client service best practices, and support multiple complex client accounts.

Requirements

• Bachelor’s degree in business, Finance, or a related field.
• Typically, 7-12 years of experience.
• Relevant client service/operations experience in financial services preferred.
• Corporate Trust and CLO/CDO backgrounds preferred.
• SOLVAS experience preferred.
• Analytical and problem-solving skills with proficiency in finance/accounting, compliance/reporting, and reconciliation; ability to interpret complex data and make informed decisions.
• Excellent communication and interpersonal skills with the ability to build strong relationships with clients and internal teams; thorough understanding of industry regulations and standards.
• Demonstrated experience leading teams and providing guidance to less experienced team members.

Nice To Haves

• Advanced degree or professional certification preferred.

Responsibilities

• Lead support for major external clients by resolving complex operational and technical issues, ensuring requests are executed, and directing clients to appropriate resources at BNY.
• Apply advanced problem-solving skills, judgment, and experience to analyze complex information and deliver high-quality service to a specialized client base, resolving the most complex or non-routine inquiries.
• Leverage in-depth knowledge of BNY products and services across lines of business and geographies to proactively identify client needs, contribute to business development efforts, and propose expanded offerings for front-office consideration.
• Participate in and lead internal initiatives to improve the client experience, develop process improvements based on client service best practices, and support multiple complex client accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager