Vice President, Client Operations - CLO/Structured Debt
About The Position
At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Vice President, Client Operations - CLO/Structured Debt to join our Information not provided in the provided context team. This role is located in Houston, Texas.
Requirements
- Bachelor’s degree in Business, Finance or the equivalent combination of education and experience.
- Analytical and problem-solving skills with proficiency in finance/accounting, compliance/reporting, and reconciliation; ability to interpret complex data and make informed decisions.
- Excellent communication and interpersonal skills with the ability to build strong relationships with clients and internal teams; thorough understanding of industry regulations and standards.
- Demonstrated experience leading teams and providing guidance to less experienced team members.
Nice To Haves
- Advanced degree or professional certification preferred.
- 7–12 years of total work experience preferred.
- Relevant client service/operations experience in financial services preferred.
- Corporate Trust and CLO/CDO backgrounds preferred.
- SOLVAS experience preferred.
Responsibilities
- Lead support for major external clients by resolving complex operational and technical issues, ensuring requests are executed, and directing clients to appropriate resources at BNY.
- Apply advanced problem-solving skills, judgment, and experience to analyze complex information and deliver high-quality service to a specialized client base, resolving the most complex or non-routine inquiries.
- Leverage in-depth knowledge of BNY products and services across lines of business and geographies to proactively identify client needs, contribute to business development efforts, and propose expanded offerings for front-office consideration.
- Participate in and lead internal initiatives to improve the client experience, develop process improvements based on client service best practices, and support multiple complex client accounts.
Benefits
- highly competitive compensation
- benefits
- wellbeing programs
- flexible global resources and tools
- generous paid leaves
- paid volunteer time
- medical
- dental
- vision
- basic life insurance
- vacation
- sick time
- 401(k) plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
