Vice President, Client Management

Modern Health

6d•$216,320 - $270,400•Remote

About The Position

Modern Health is a mental health benefits platform for employers, offering a comprehensive solution for emotional, professional, social, financial, and physical well-being. As a Vice President, Client Management, you will be a senior leader responsible for client satisfaction and retention. You will manage a team of client executives overseeing large clients and drive initiatives like value realization across the client base. The ideal candidate has extensive experience managing large-scale client relationships, leading teams, and possesses strong communication, client skills, commercial acumen, and financial expertise, with a proven track record with Fortune 500 employers. This position is not eligible to be performed in Hawaii.

Requirements

20-25+ years of high performance in client/account management/ consulting roles, with growing responsibility across organizations and ultimate experience leading P&Ls and/or jumbo market and global client relationships and teams.
Proven success strategically and autonomously managing a team and driving results across a matrixed organization
Fluency in English is required
Proven track record of leading teams and account portfolios to achieve strong retention, adoption, renewal, and expansion outcomes, including closing large and complex expansion opportunities
Skilled at developing and operationalizing account strategies that maximize customer value, strengthen executive alignment, and drive sustainable revenue growth
Ability to build trusted relationships with senior client stakeholders and position the team as a strategic advisor to customers
Proactive in anticipating account risks, establishing escalation strategies, and ensuring timely, cross-functional resolution of complex issues
Experienced in leading high-stakes client conversations, coaching others through objection handling, and overseeing complex negotiations with clients
Engaging, executive-level presentation skills with experience sponsoring and leading high-visibility initiatives such as QBRs and ABRs
Ability to understand each client’s unique health and benefits eco-system and able to consult as a thought partner and advocate for that client.
Strong problem-solving and analytical skills, with the ability to translate customer data from tools such as Salesforce, Gainsight, and Looker into strategic priorities and actionable decisions
Demonstrated ability to understand complex client business landscapes, guide teams in aligning solutions to customer goals, and influence executive stakeholders
Enthusiastic about tackling new challenges, building scalable operating models, and creating processes that improve team effectiveness and customer outcomes, with keen attention to detail
Flexible and agile in fast-paced, cross-functional environments, with a strong sense of urgency, initiative, sound judgment, and accountability
Highly coachable and committed to developing others; receptive to feedback and capable of offering clear, candid feedback to peers, direct reports, and leaders
Balances humility and confidence in challenging conversations while influencing cross-functional priorities, resolving ambiguity, and advising senior leadership
Intellectually curious, quick to learn and share new tools, concepts, and best practices, and committed to fostering a culture of continuous improvement
Deeply passionate about client and account management and committed to building a proactive, accountable, and high-performing team that solves challenges effectively
Genuine commitment to establishing the company as a trusted advisor by leading the delivery of long-term solutions to complex customer problems
Aligned with the company’s mission and motivated by the opportunity to improve outcomes across healthcare, benefits, and mental wellness
Applicants must be able to maintain work authorization for the duration of employment without employer sponsorship or employer-provided training plans or attestations (including, for example, the Form I-983 required for STEM OPT).

Nice To Haves

Healthcare or benefits consulting/administration experience is preferred
additional languages are a plus

Responsibilities

Lead a team of 5-8 high performing client managers / account directors that lead our largest client accounts
Develop executive relationships with clients in your portfolio in an executive sponsor capacity
In partnership with the SVP of Client Management, co-lead the deployment of Value Management client methodology to the entire Client Management organization.
Serve as the Client Management representative on a few key functional teams (eg Marketing, Pricing, etc), with the ability to effectively articulate and influence outcomes.
Build and manage relationships with a broad range of global stakeholders including Benefit Managers, HR Executives, and consultants
Partner and support sales initiatives by representing the Client Management role, organization and how we support and partner with customers
Use your exceptional financial acumen to lead with data and make recommendations for strategic positioning and growth
Serve as the leader of our growing Global team, helping us continue to refine and evolve that important part of our go-forward strategy.

Benefits

Medical / Dental / Vision / Disability / Life Insurance
High Deductible Health Plan with Health Savings Account (HSA) option
Flexible Spending Account (FSA)
Access to coaches and therapists through Modern Health's platform
Generous Time Off
Company-wide Collective Pause Days
Parental Leave Policy
Family Forming Benefit through Carrot
Family Assistance Benefit through UrbanSitter
Professional Development Stipend
401k
Financial Planning Benefit through Origin
Annual Wellness Stipend
New Hire Stipend
ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
Monthly Cell Phone Reimbursement
Modern Health's equity program