Vice President, Client Growth and Transformation

Red Ventures • Charlotte, NC

1d • $230,000 - $400,000 • Hybrid

About The Position

The VP of Client Growth & Transformation owns end-to-end accountability for one of RVGT's client partnerships - the full lifecycle from strategy and system design through operational execution and performance delivery. This is the senior operational leader for the partnership responsible for client relationship health, AI-powered delivery, team performance, and commercial outcomes. This role requires a leader who can operate at the C-suite level with clients, get into the details of operational execution, develop strategy, think in agentic systems and workflows, and drive a cross-functional team toward measurable business results. This role requires a hybrid schedule and will be based in our South Charlotte, NC or New York, NY office (Tuesday through Thursday) and optional remote days on Mondays and Fridays each week.

Requirements

• 10+ years of experience in consulting, digital operations, product, or strategic planning
• Demonstrated experience designing and deploying AI-powered or automated workflows in production, including systems that make decisions, integrate multiple data sources and APIs, and execute multi-step processes.
• Strong understanding of agentic systems and modern AI architectures, including LLM integrations, RAG, API-driven decisioning, with hands-on experience shaping deployments.
• Proven track record of managing client relationships at the VP and C-suite level.
• Strong analytical capabilities and using data to drive decision-making and system optimization.
• Deep experience defining and managing KPIs tied to acquisition, engagement, retention, and revenue outcomes.
• Excellent communication and interpersonal skills — able to build strong client relationships and translate complex systems into executive-ready insights.
• Demonstrated leadership of cross-functional teams in fast-paced, ambiguous environments.

Responsibilities

• Serve as the primary point of contact and relationship owner for an assigned client, managing senior stakeholder relationships through strategic planning, execution, and renewal.
• Understand evolving client objectives and translate them into tailored strategies and agentic system designs that drive customer acquisition and retention.
• Lead strategic reviews, executive reporting, and client-facing communications that tie performance and data insights to business outcomes.
• Collaborate with internal leaders and executives on contract structure, pricing, and long-term partnership planning.
• Lead the development of agentic strategies and workflow designs that enhance customer acquisition, retention, and lifetime value for the client.
• Design and oversee production-grade AI-powered systems, including: Multi-step, event-driven processes and automated workflows, API integrations across internal and third-party platforms, LLM-powered reasoning and decisioning (e.g., OpenAI, Anthropic), Retrieval-augmented generation (RAG) and structured/unstructured data systems.
• Partner with cross-functional team leads to ensure strategic plans are technically executable and built to scale.
• Maintain hands-on fluency in agentic architectures sufficient to make design tradeoffs, challenge engineering decisions, and ensure alignment between strategy and system output.
• Own overall program delivery for your client partnership — planning, execution, monitoring, and iteration across all active workstreams to drive business outcomes.
• Coordinate with cross-functional leads across Operations, Technology, Data and Compliance to manage resources, timelines, and quality standards.
• Identify and deploy AI-native workflows across workstreams, embedding automation into operations in compliance with industry and client-specific regulations.
• Establish evaluation and monitoring frameworks for AI systems in production, including accuracy, latency, cost optimization, and fallback logic.
• Define and manage quantifiable KPIs tied to P&L outcomes across customer acquisition, retention, engagement, and revenue.
• Leverage SQL, BI tools (Looker, Tableau, Power BI), and/or Python to analyze system performance and user behavior, surfacing actionable insights for strategy and execution.
• Prepare executive-level reporting and presentations communicating project outcomes, roadmap progress, and business impact to client stakeholders.
• Build business cases for new initiatives and capabilities based on data and measurable outcome targets.
• Lead and mentor a team of directors, analysts, and operators across the client team.
• Foster a culture of accountability, innovation, and continuous improvement.
• Partner with the senior leadership to shape team structure, headcount planning, and talent development for the account.
• Identify opportunities to expand and deepen client engagements through AI-driven transformation.
• Contribute to internal strategy discussions, pricing models, and value proposition development as the client POV.

Benefits

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential. That’s why we offer a generous and flexible PTO policy. Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed