Vice President, Client Enablement (Project Management - Client Program Office)

BNY Mellon • New York, NY

23d • $69,000 - $135,396

About The Position

BNY is seeking a Vice President, Client Enablement – Project Management, Client Program Office (CPO) to join its Global Payments & Trade CPO team. The role is located in New York City, New York. The position supports client onboarding, transition, and conversion projects through project management advice and guidance, and resolves complex client issues. It also develops and establishes methodologies, protocols, and processes to improve project management and the client enablement experience.

The role coaches and guides on project management, serves as an escalation point for complex matters, tracks and reports project results and outcomes, and works with peer leaders in product, technology, and client service teams to coordinate activities and hand-offs. The position follows team procedures, participates in activities aligned with team objectives, and uses team metrics and dashboards.

BNY offers competitive compensation, benefits, and wellbeing programs. Eligible employees may participate in a 401(k) plan and company-sponsored medical, dental, vision, and basic life insurance plans. Other benefits may include paid time off, paid volunteer time, and eligibility for an annual discretionary incentive award, subject to applicable terms and conditions.

Requirements

• Bachelor's degree or an equivalent combination of education and experience.
• 7–10 years of total work experience and at least 5–7 years of project management experience, including client implementation and project management experience, preferred.
• Applicable local or regional licenses or certifications as required by the business.

Nice To Haves

• 7–10 years of total work experience and at least 5–7 years of project management experience, including client implementation and project management experience.

Responsibilities

• Advise clients or provide project management support for onboarding, transition, and conversion projects.
• Coach and guide others on project management.
• Serve as an escalation point for complex issues.
• Advise and guide clients on appropriate solutions and shepherd issues through to resolution.
• Research, develop, and establish methodologies, protocols, and processes to facilitate or improve project management and the client onboarding, transition, or conversion experience.
• Participate in team activities aligned with functional objectives.
• Adhere to team standard operating procedures.
• Track and report results and outcomes for client enablement projects.
• Understand team metrics and dashboards.
• Liaise with peer leaders on product, technology, or client service teams to ensure appropriate integration of activities and required hand-offs.
• Resolve complex client onboarding, transition, and conversion issues.

Benefits

• Competitive compensation and wellbeing programs.
• 401(k) plan for eligible employees.
• Company-sponsored medical insurance for eligible employees and eligible dependents.
• Company-sponsored dental insurance for eligible employees and eligible dependents.
• Company-sponsored vision insurance for eligible employees and eligible dependents.
• Basic life insurance for eligible employees and eligible dependents.
• Various paid time off benefits, such as vacation and sick time, depending on the position offered.
• Paid volunteer time.
• Potential eligibility for an annual discretionary incentive award.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior