Vice President, Business Operations

Overwatch Mission Critical•Austin, TX

About The Position

Overwatch Mission Critical is looking for a Vice President of Business Operations to help connect our growth strategy to the capabilities required to win and deliver profitable business. This is a cross-functional operating role with an immediate focus on Revenue Enablement. As Overwatch continues to grow across our core business, and other operating companies, we need to strengthen how Revenue connects to the rest of the enterprise. That means ensuring our businesses have the visibility, capabilities, capacity, tools, and cross-functional support required to pursue opportunities effectively and deliver on what we sell. The VP, Business Operations will work across Overwatch’s operating companies and enterprise functions to understand business performance, anticipate growth needs, identify constraints, align priorities, and drive coordinated action across organizational boundaries. This role reports to the EVP, Enterprise Operations and will serve as a key operating partner across the business.

Requirements

Bachelor’s degree in Business, Finance, Operations, Strategy, or a related field, or equivalent relevant experience
10+ years of progressive experience across Business Operations, Revenue Enablement, Commercial Operations, Strategy & Operations, or comparable operating roles, including 5+ years in senior leadership or cross-functional leadership positions
Strong commercial acumen and understanding of sales, business development, account growth, pipeline, forecasting, pricing, and the customer lifecycle
Demonstrated success working across multiple functions and business leaders to drive measurable outcomes
Ability to understand business economics and connect revenue opportunities to operational implications
Strong analytical capability and comfort using data to understand performance, identify trends, and diagnose problems
Experience translating business needs into clear priorities and coordinated action across functions
Strong executive communication and the ability to influence leaders without relying on direct reporting authority
Ability to operate effectively in ambiguity and bring clarity to complex business problems
Ability to think creatively at the enterprise level while remaining close enough to the business to understand what is actually happening
Experience with Salesforce or a comparable enterprise CRM strongly preferred, including familiarity with pipeline management, forecasting, reporting, and CRM-driven sales processes

Nice To Haves

Experience supporting multiple business units, operating companies, or geographies is a plus
Experience in professional services, staffing, construction, infrastructure, data centers, field services, or another people- and project-intensive business is also a plus

Responsibilities

Connect commercial strategy and pipeline with the enterprise capabilities required to support growth
Identify the constraints preventing Revenue teams from pursuing, advancing, or converting opportunities effectively
Ensure Revenue has the right visibility, insights, tools, and cross-functional support to execute
Strengthen the connection between pipeline, pricing, marketing, talent and capacity, systems and data, mobilization, and delivery
Partner with Revenue leadership to understand where opportunities are stalling and mobilize the right functions to address the underlying issues
Improve visibility into pipeline health, conversion, velocity, capacity, and execution readiness
Help establish clear ownership and effective handoffs across the revenue lifecycle
Ensure enterprise priorities and investments are aligned to the most important commercial opportunities
Develop an enterprise view of business performance and the drivers behind results
Identify cross-functional constraints affecting growth, margin, customer outcomes, or execution
Connect the appropriate functional leaders around shared business outcomes
Translate commercial demand into implications for capacity, resources, systems, processes, and enterprise priorities
Surface risks, dependencies, and decisions that require leadership attention
Drive clarity around ownership when an issue crosses organizational boundaries
Ensure agreed actions move forward and produce measurable business outcomes
Help leadership distinguish isolated functional issues from systemic business problems
Partner with leaders across our core businesses, and future operating companies to understand their growth priorities and operating needs
Identify common capabilities that can be leveraged across businesses
Help translate market and pipeline opportunities into enterprise requirements
Connect operating companies to the right enterprise capabilities and resources
Identify where a common approach creates leverage and where the business requires a differentiated model
Help successful practices move across the enterprise
Ensure growth in one part of the company does not create unintended constraints elsewhere