Vice President, Asset Protection & Safety

PetSmart•Phoenix, AZ

11d•Hybrid

About The Position

The Vice President, Asset Protection & Safety is a senior enterprise leader responsible for protecting PetSmart’s associates, customers, pets, assets, and brand across stores, distribution centers, corporate facilities, and digital channels. Reporting to the Chief Operating Officer, this leader oversees Field Asset Protection & Safety, Investigations, Enterprise Security, Theft & Fraud, eCommerce Fraud, Pet Health & Safety, Safety & Compliance, Strategy & Analytics, and Distribution Center AP&S support. This role requires a retail executive with deep store operations knowledge, strong AP&S expertise, and the ability to translate enterprise strategy into practical field execution.

Requirements

15+ years of progressive leadership experience within a large, multi-unit retail organization.
Deep retail and store operations experience is essential, with firsthand understanding of how enterprise decisions affect field execution.
Significant leadership experience across Asset Protection, Loss Prevention, Safety, Investigations, Security, Store Operations, Enterprise Risk, corporate office security, or related functions.
Proven success by reducing loss, improving safety, mitigating risk, and driving business performance.
Knowledge of investigations, fraud, organized retail crime, physical security, workplace safety, and regulatory compliance.
Proven ability to influence executive leadership and cross-functional partners.
Experience leading senior leaders and large, geographically dispersed teams.
Ability and willingness to travel regularly to PetSmart stores, distribution centers, and other company locations. Travel will likely include at least one domestic trip to stores and DCs per month.

Responsibilities

Set and execute PetSmart’s enterprise AP&S strategy aligned with business priorities and financial objectives.
Identify emerging risks and use data, analytics, and field insights to prioritize resources and investments.
Advise executive leadership on significant AP&S risks, incidents, trends, and opportunities.
Ensure programs effectively mitigate risk while remaining practical and scalable for the business.
Set AP&S strategy and expectations across PetSmart’s store network.
Maintain strong connectivity to stores and field leaders to understand operational realities and emerging risks.
Ensure policies, programs, and tools support effective store execution and positive associate, customer, and pet experiences.
Partner with Store Operations to reduce losses and improve business performance.
Lead enterprise safety strategies focused on reducing workplace injuries, customer incidents, and critical risks.
Provide oversight for workplace violence prevention, threats, critical incidents, and emergency response.
Lead Pet Health & Safety strategy and oversight, including pet safety investigations, risk identification, and corrective actions.
Partners across Operations, Services, Legal, Human Resources, and Risk to address systemic issues and strengthen standards.
Lead strategies to reduce retail loss, theft, organized retail crime, fraud, and operational loss.
Oversee internal and external investigations, eCommerce fraud, and enterprise physical security.
Use analytics, technology, and field intelligence to identify risks and improve program effectiveness.
Build strong partnerships with law enforcement, industry organizations, and external partners.
Provide executive oversight for AP&S compliance across stores, distribution centers, and other company operations.
Lead governance for safety, regulatory compliance, DC AP&S support, and applicable food safety responsibilities.
Partner cross-functionally to identify trends, address root causes, and strengthen enterprise risk controls.
Lead and develop a geographically dispersed AP&S organization.
Establish clear priorities, accountability, and succession plans.
Build strong senior leadership capability and an AP&S organization viewed as a trusted business partner.