Vice President and Service Line Controller

Advocates•Framingham, MA

21d•Hybrid

About The Position

Are you a finance leader who thrives on partnership, strategy, and driving organizational performance? At Advocates, we're seeking a Service Line Controller to serve as a trusted financial advisor and strategic partner to our Developmental and Brain Injury Services leadership teams. In this highly visible role, you'll bridge operational leadership and corporate finance, helping guide financial planning, performance management, budgeting, forecasting, and revenue optimization for one of our largest service lines. You'll play a critical role in ensuring financial sustainability while supporting services that empower people to live healthy, productive, and fulfilling lives. If you're looking for an opportunity to apply your financial expertise in a mission-driven organization where your work directly supports meaningful outcomes for individuals and communities, we'd love to hear from you. Who We Are At Advocates, we provide comprehensive services for people facing developmental, mental health, or other life challenges. We're a nonprofit, mission-driven organization with a person-centered approach, empowering the individuals we support to make choices, build independence, and live full, meaningful lives. Our work is rooted in respect, compassion, and inclusion, and we envision a world where individual differences are appreciated and celebrated. At Advocates, we value the ideas, experiences, and contributions of employees and are committed to fostering a supportive, welcoming culture where everyone can grow and thrive.

Requirements

Bachelor's degree in Finance, Accounting, or a related field or commensurate amount of experience in a similar position
Proven experience in financial planning, analysis, and control, with a minimum of 10 years in a similar role.
Strong understanding of accounting principles and financial reporting.
Excellent analytical and problem-solving skills, with attention to detail.
Effective communication and interpersonal skills, with the ability to collaborate across departments.
Proficient in financial modeling and data analysis tools.
Familiarity with general ledger systems, budgeting and planning platforms, Electronic Health Records.
Must be able to perform each essential duty satisfactorily.

Nice To Haves

MBA, CPA, or other industry certification is a plus.
Experience with third-party insurance billing is beneficial.
Demonstrated understanding of and competence in serving culturally diverse populations.

Responsibilities

Work closely with the service line leader and leadership team to provide financial guidance and support in achieving strategic fiscal objectives.
Serve as a financial advisor, contributing to decision-making processes and providing insights into the financial implications of business initiatives.
Collaborate with peers within the finance and business operations team on organization-wide finance and business office initiatives.
Act as liaison and facilitator between the finance and business operations team and service line leadership.
Develop and implement financial models to support budgeting, forecasting, and long-term strategic planning for the service line.
Analyze financial and operational data, key performance indicators, and trends to provide actionable insights and recommendations to improve business performance.
Review all payroll expenses to ensure they are on track with budgeted revenue, flag variances alerting service line leaders to areas requiring remedy and insuring remedies adequately address issues.
Lead the annual budgeting process for the service line, working in collaboration with the Financial Planning & Analysis (FP&A) team to ensure alignment with overall corporate objectives and targets.
With support of the FP&A team is responsible for ensuring budgets and forecasts are correctly loaded into the planning platform (Adaptive Planning) and the business assumptions are relevant and reasonable.
Prepare accurate and timely financial forecasts, identifying risks and opportunities to support effective decision-making.
Ensure budgets and forecasts are within agreed upon targets.
Prepare and present monthly, quarterly, and annual financial statements for the service line, highlighting key financial metrics, business drivers, and variances against budget and forecast, along with analysis of commentary.
Ensure compliance with accounting standards, company policies, and regulatory requirements.
Prepare certain accruals and journal entries related to expenses of the service line, either directly or indirectly with assistance from the general ledger accounting team.
Monitor and analyze cost structures, identifying opportunities for cost optimization and efficiency improvements.
Collaborate with operational teams to implement cost control and revenue enhancement measures while maintaining high-quality standards.
Assess and manage financial risks associated with the service line's operations, implementing strategies to mitigate potential challenges.
Stay informed about industry trends, market conditions, and regulatory changes that may impact financial performance.
Collaborates with organizational resources to ensure the preparation of proposals, negotiation processes, and contract administration follow company policies and adhere to legal requirements.
Ensure contract pricing and revenue structures maximize funding, recommending adjustments and changes when warranted to insure revenue maximization and leading and co-leading contract negotiations with services leadership.
In collaboration with service line leadership, the Information Systems team, and the Facilities and Fleet Management team, manage the capital plan for the service line.
Depending on the size and scale of the service line, the Service Line Controller may supervise staff that could include financial analysts, business analysts, or similar potions that may be deemed necessary.
Supervise team members on assigned ad hoc projects, as necessary.
Attends and actively participates in supervision and staff meetings.
Ensure that clients are treated with dignity and respect in accordance with Advocates’ Human Rights policies.
Adhere to all principles related to the Advocates Way.
Perform all duties in accordance with the agency’s policies and procedures.
Strictly follow all agency Performance Standards