Vice President, Account Management
About The Position
The Head of Account Management owns 100% of post-sale revenue at SuperDial. This includes renewals, upsells, expansions, and long-term account growth across our healthcare customer base. This role is responsible for building and leading the Account Management function as a commercial revenue organization, not a support function. You will set strategy, build the team, and directly drive net revenue retention across enterprise and mid-market healthcare customers. About the Role: Post-Sale Revenue Ownership Full ownership of renewals, expansions, and upsell revenue Accountability for net revenue retention (NRR), gross retention, and expansion targets Forecasting post-sale revenue and partnering with Finance and RevOps on accuracy Account Management Function Build, lead, and scale the Renewal, Upsell, and Expansion teams under a single org Define account segmentation, coverage models, and engagement strategy by customer type Establish clear roles, incentives, and performance metrics across the team Healthcare Customer Strategy Own executive relationships across providers, MSOs, DSOs, and healthcare services orgs Lead complex, multi-stakeholder account strategy tied to RCM outcomes and ROI Ensure customers realize and measure financial and operational impact Expansion & Growth Motion Design and operationalize expansion playbooks across product lines, volume, and use cases Partner with Sales on expansion deal structure, pricing, and packaging Identify whitespace opportunities within existing healthcare accounts Cross-Functional Leadership Own the post-sale GTM motion in partnership with Sales, Product, and Implementation Serve as the internal voice of the healthcare customer Influence roadmap priorities based on expansion and retention drivers Systems & Scale Build scalable processes for renewals, pricing changes, and contract expansions Implement tooling and reporting to track account health, risk, and growth Create executive-level QBRs and renewal readiness frameworks
Requirements
- 10+ years leading Account Management, Revenue, or Customer Growth teams
- Deep healthcare SaaS experience is required (RCM, provider services, MSOs, DSOs, or adjacent)
- Proven ownership of renewals and expansion in complex, regulated environments
- Experience building and managing quota-carrying post-sale teams
- Commercially minded, numbers-first operator
- Comfortable owning revenue targets and forecasts
- Strong executive presence with healthcare operators
- Builder mentality — excited to create structure where none exists
- High accountability, low ego
Nice To Haves
- Experience in AI, automation, or workflow platforms
- Prior Series A/B scaling experience
- Exposure to usage-based or volume-based healthcare pricing models
Responsibilities
- Full ownership of renewals, expansions, and upsell revenue
- Accountability for net revenue retention (NRR), gross retention, and expansion targets
- Forecasting post-sale revenue and partnering with Finance and RevOps on accuracy
- Build, lead, and scale the Renewal, Upsell, and Expansion teams under a single org
- Define account segmentation, coverage models, and engagement strategy by customer type
- Establish clear roles, incentives, and performance metrics across the team
- Own executive relationships across providers, MSOs, DSOs, and healthcare services orgs
- Lead complex, multi-stakeholder account strategy tied to RCM outcomes and ROI
- Ensure customers realize and measure financial and operational impact
- Design and operationalize expansion playbooks across product lines, volume, and use cases
- Partner with Sales on expansion deal structure, pricing, and packaging
- Identify whitespace opportunities within existing healthcare accounts
- Own the post-sale GTM motion in partnership with Sales, Product, and Implementation
- Serve as the internal voice of the healthcare customer
- Influence roadmap priorities based on expansion and retention drivers
- Build scalable processes for renewals, pricing changes, and contract expansions
- Implement tooling and reporting to track account health, risk, and growth
- Create executive-level QBRs and renewal readiness frameworks
Benefits
- Mission-critical healthcare product with clear ROI
- Executive-level ownership and influence
- Opportunity to build a revenue-critical function from the ground up
- Fast-growing company with strong product-market fit
- equity
- benefits
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
