Vice President, Account Management

SuperDial•New York, NY

16d•$210,000 - $250,000

About The Position

SuperDial is building the next generation of AI-powered voice technology, automating and enhancing enterprise communication through real-time conversation intelligence and data-driven automation. The company recently raised $15 million in Series A funding (including ~$3 million in venture debt) led by SignalFire, with participation from Slow Ventures, BoxGroup, and Scrub Capital, bringing total funding to $20 million+. Backed by top-tier investors and entering its next growth phase, SuperDial is scaling rapidly and preparing for Series B. The Role: The VP of Account Management owns 100% of post-sale revenue at SuperDial. This includes renewals, upsells, expansions, and long-term account growth across our healthcare customer base. This role is responsible for building and leading Account Management as a commercial revenue organization, not a support function. You will set strategy, build the team, and directly drive net revenue retention across enterprise and mid-market healthcare customers. What You’ll Do (Immediate & Long-Term): First 30–60 days: Ramp deeply on SuperDial’s product, customers, and healthcare use cases; audit current renewal, expansion, and account coverage motions; assess account health, churn risk, and whitespace opportunities; build relationships with Sales, Product, Implementation, and Finance; deliver an initial assessment of risks, opportunities, and priorities across the customer base. 90–120 days: Establish a clear post-sale revenue strategy; define account segmentation, coverage models, and engagement cadence by customer type; standardize renewal forecasting and expansion pipelines; implement core metrics including NRR, GRR, expansion rate, and renewal accuracy; begin hiring or restructuring the Account Management team as needed. 6 months: Fully own renewals, expansions, and upsells; operationalize expansion playbooks across products, volume, and use cases; partner with Sales on expansion deal structure, pricing, and packaging; strengthen executive relationships across key healthcare accounts; ensure customers can clearly measure ROI tied to RCM outcomes. Year 1: Build and scale a high-performing, quota-carrying Account Management organization; institutionalize QBRs, renewal readiness frameworks, and executive reporting; improve net revenue retention and long-term account value; serve as the internal voice of the healthcare customer and influence roadmap priorities based on retention and expansion drivers. Why This Role Is Important to Our Growth: Post-Sale Revenue Ownership: This role directly impacts retention, expansion, and long-term revenue durability. Healthcare Customer Strategy: Own complex, multi-stakeholder healthcare relationships tied to real financial and operational outcomes. Scalable Commercial Infrastructure: Build the systems, processes, and team that allow SuperDial to scale efficiently as we grow. Ideal Candidate Profile:

Requirements

10+ years leading Account Management, Revenue, or Customer Growth teams
Deep healthcare SaaS experience required (RCM, provider services, MSOs, DSOs, or adjacent)
Proven ownership of renewals and expansion in complex, regulated environments
Experience building and managing quota-carrying post-sale teams
Commercially minded, numbers-first operator
Comfortable owning revenue targets and forecasts
Strong executive presence with healthcare operators
Builder mentality with high accountability and low ego

Nice To Haves

Experience in AI, automation, or workflow platforms
Prior Series A/B scaling experience
Exposure to usage-based or volume-based healthcare pricing models

Responsibilities

Owns 100% of post-sale revenue at SuperDial
Set strategy
Build the team
Directly drive net revenue retention across enterprise and mid-market healthcare customers
Ramp deeply on SuperDial’s product, customers, and healthcare use cases
Audit current renewal, expansion, and account coverage motions
Assess account health, churn risk, and whitespace opportunities
Build relationships with Sales, Product, Implementation, and Finance
Deliver an initial assessment of risks, opportunities, and priorities across the customer base
Establish a clear post-sale revenue strategy
Define account segmentation, coverage models, and engagement cadence by customer type
Standardize renewal forecasting and expansion pipelines
Implement core metrics including NRR, GRR, expansion rate, and renewal accuracy
Begin hiring or restructuring the Account Management team as needed
Fully own renewals, expansions, and upsells
Operationalize expansion playbooks across products, volume, and use cases
Partner with Sales on expansion deal structure, pricing, and packaging
Strengthen executive relationships across key healthcare accounts
Ensure customers can clearly measure ROI tied to RCM outcomes
Build and scale a high-performing, quota-carrying Account Management organization
Institutionalize QBRs, renewal readiness frameworks, and executive reporting
Improve net revenue retention and long-term account value
Serve as the internal voice of the healthcare customer and influence roadmap priorities based on retention and expansion drivers