VFD Support Specialist II

ABB•New Berlin, WI

1d•Hybrid

About The Position

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Technical Support Team Lead. As a Variable Frequency Drive (VFD) Support Specialist, you will be responsible for providing technical support to ABB Customers/ End users, Sales Channel, Product Management Teams, and ABB Drive Services. The area of technical support includes but is not limited to Variable Frequency Drives, 3 Phase Power, System Control Wiring, and Connectivity. The work model for the role is: Hybrid #LI-Hybrid in New Berlin, WI / Remote in the United States. #LI-Remote

Requirements

Bachelor’s degree and 4 years of relevant Electrical, Technical experience OR associate’s degree and 6 years of relevant Electrical, Technical experience OR High School Diploma/GED and 8 years of relevant Electrical, Technical experience required.
Knowledge of how Variable Frequency Drives work, REQUIRED.
Have a firm understanding in the principles of electricity.
Must be able to apply these principles in the troubleshooting of drives.
Ability to respond to inquiries from customers and communicate effectively in English, both verbal and written.
Must be computer-literate.
Candidates must already have a work authorization that would permit them to work for ABB in the US.

Nice To Haves

Knowledge of, or direct experience with motors, and/or control system wiring and communication protocols (Modbus, BACnet etc.)
Previous experience troubleshooting a technical product over the phone.

Responsibilities

Provide technical support via phone & email for common problems related to the application of Low Voltage Variable Frequency Drives (VFDs). This includes but isn't limited to assisting customers and field techs with commissioning, troubleshooting, and warranty evaluations.
Assist customers with drive programming, parameter configuration, communication, and integration with control systems
Collaborate with engineering, field service, sales, and product teams to resolve complex technical issues
Collaborate with the warranty team to initiate the fulfillment of warranty replacements and labor authorization for warranty repairs
Maintain detailed documentation of support cases, solutions, and best practices using Salesforce Case Management among other tools
Stay current with VFD technologies, software updates, and industry trends

Benefits

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Paid Parental Leave
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
11 paid holidays.
Vacation is provided based on years of service for hourly and non-exempt positions.