Veterinary Techincian

Petco•San Jose, CA

4d•Onsite

About The Position

The Veterinary Technician provides veterinary and customer care to patients and their owners at a Vetco Total Care full-service hospital. The role represents Petco’s mission and values, supports the hospital’s technical and customer service teams, and helps create a cohesive, motivated team and an excellent patient and client experience. Patient needs come first, and team members are expected to address concerns promptly and work toward shared goals. The Veterinary Technician supports veterinarians with routine and emergency appointments, surgery, dentistry, euthanasia, diagnostic and laboratory work, medication administration, anesthesia monitoring, and inpatient care. The role also documents patient histories and visits in electronic medical records, communicates with clients, manages appointments and records, and helps maintain inventory and accounts receivable. Other duties include training new staff, maintaining a clean hospital environment, and providing backup phone and front desk support. Patient-care activities are directly supervised by veterinarians and the Hospital Office Manager or Hospital Leader on Duty. For overall supervision and direction, the position reports to the Hospital Office Manager. The role has no immediate supervisory duties. Most work takes place in the hospital and involves regular direct contact with clients and their pets.

Requirements

Completed college or college-equivalent education required to become a Credentialed Veterinary Technician in the state where the hospital is located.
At least 1 year of previous experience as a Veterinary Technician or working in a veterinary practice.
Excellent written and verbal communication skills.
Compassionate and sympathetic manner, with the ability to maintain a professional attitude and demeanor during emotional and stressful situations.
Telephone and computer skills.
Ability to work as a team player, learn new techniques and treatments, offer creative ideas, and accept change.

Responsibilities

Greet clients and patients, escort them to exam rooms, obtain weights and vital signs, record the information in the electronic medical record, and document patient histories.
Assist veterinarians with routine and emergency appointments, surgery, dentistry, and euthanasia.
Restrain patients; obtain and process laboratory samples; handle and dispense medications at the veterinarian’s direction; and maintain electronic medical records.
Schedule appointments, communicate with and educate clients, relay test results to doctors and clients, maintain inventory and client and patient records, and manage accounts receivable.
Prepare patients for surgical and dental procedures; support anesthesia induction and monitoring under veterinary direction; record vital parameters; monitor recovery; and prepare patients for discharge or transfer to overnight care.
Provide in-hospital treatments, including injectable and oral medications and intravenous therapies; keep patients clean, watered, and fed when indicated and directed; and safely walk canine patients when needed for elimination.
Participate in training new staff members and sharing knowledge as required.
Keep the hospital neat and clean and perform cleaning according to need and the maintenance schedule.
Perform additional duties as assigned and provide backup phone and front desk support as needed.
Contribute to efficient day-to-day hospital operations, a productive practice, high-quality care, employee retention, patient well-being, and customer satisfaction.